What are the responsibilities and job description for the Hiring Manager position at Senior Helpers - Bolingbrook, IL?
Join a Team That Supports Those Who Care
At Senior Helpers, we believe exceptional care starts with exceptional caregivers. We're looking for a compassionate, organized, and people-focused Hiring Manager to ensure our caregivers are well-trained, supported, and set up for success while helping deliver outstanding care to our clients.
If you're passionate about coaching others, building relationships, and creating a positive workplace culture, we'd love to meet you.
What You'll Do
Caregiver Support & Engagement
- Serve as the primary point of contact for caregivers, providing guidance, resources, and ongoing support.
- Conduct regular caregiver check-ins to improve satisfaction and retention.
- Coordinate caregiver recognition programs, including birthday celebrations, appreciation initiatives, and milestone recognition.
- Ensure caregivers have uniforms, name badges, WellSky access, and understand documentation requirements.
Onboarding & Training
- Coordinate new hire orientation and ensure all employment paperwork is complete and compliant.
- Maintain caregiver records with 100% accuracy in WellSky.
- Track mandatory annual requirements including background checks, training, certifications, driver's license, CNA license, car insurance, First Aid certification, and supervision visits.
- Assign and monitor Care Academy training completion.
- Communicate regularly with the Hiring Manager regarding orientation attendance and candidate quality.
Scheduling & Operations Support
- Collaborate with the Scheduling Manager to match caregivers with clients based on skills and compatibility.
- Monitor attendance, reliability, and performance trends.
- Assist with scheduling challenges and participate in the monthly after-hours on-call rotation.
Compliance & Documentation
- Maintain accurate caregiver personnel files in compliance with state regulations and agency policies.
- Ensure all required documentation is completed, signed, and filed correctly.
- Coordinate 90-day and annual performance reviews.
- Verify annual background checks and maintain complete training records.
Qualifications
- Experience in home care, healthcare, human resources, staffing, scheduling, or employee relations preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- High attention to detail and commitment to compliance.
- Proficiency with Microsoft Office and willingness to learn WellSky and Care Academy
- Ability to multitask and thrive in a fast-paced environment.
- Valid driver's license and reliable transportation preferred.
Why Join Senior Helpers?
- Competitive salary
- Paid time off
- Professional development and training
- Supportive leadership and collaborative team culture
- Opportunity to make a meaningful impact on caregivers and seniors every day
- Career growth opportunities within a nationally recognized home care organization
If you're passionate about supporting caregivers, improving employee engagement, and helping seniors receive exceptional care, we'd love to hear from you.
As a leading senior care provider, Senior Helpers is the first national in-home care company to be recognized as a Great Place to Work! Senior Helpers was founded in 2002 with a vision to help seniors age with dignity. Senior Helpers culture is based on strong core values, recognition of achievements, and respect.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.