Care & Compliance Manager

Overview:

The Care Team Manager (CTM) will be responsible for overseeing, managing, and developing caregivers for Senior Helpers. This will include all caregiver onboarding, orientation, recognition programs, training, and discipline.

Key Responsibilities:

• Overall management of the caregivers, including development and implementation of caregiver training programs in collaboration with the supervisor.
• Supervision, and when necessary, discipline of the caregivers.
• Conduct quality assurance site checks of each caregiver to ensure care plans are being implemented correctly, policies and procedures are adhered to, and all job duties are performed in a manner that is satisfactory and meets the Senior Helpers brand expectations.
• Creates morale building recognition programs for the caregivers such as Caregiver of the Month, acknowledgments of high-level performances, and training completions.
• Manages all active and inactive caregiver personnel files for compliance. 
• Reviews the daily logs and time sheets bi-weekly to ensure that each caregiver is following the care plan and that lost hours are identified.
• Communicates all new hires, terminations, and inactive employees to Scheduling Manager for input into home care computer software.
• Manages all caregiver call outs, late arrivals, early departures, and refusals of assignments; takes appropriate action based on company policies.
• Oversees Scheduling Manager and ensures appropriate matching and placement of caregivers with clients and optimal coverage.
• Other duties as assigned by supervisor.

Qualifications

• Associates degree preferred, experience considered in lieu of education.
• Must have minimum of one year experience managing employees, hiring and/or onboarding required, preferably in a healthcare-related setting.
• Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment.
• Proactively prevent and solve problems and resolve issues.
• Ability to visit clients’ homes in the assigned territory.
• Proficiency in Microsoft Word, Excel, Internet, and Outlook required.
• Ability to learn software programs quickly.
• Strong communication skills.
• Ability to work independently and as part of a team.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.