What are the responsibilities and job description for the Caregiver Recruitment and Compliance Manager position at Senior Helpers Baltimore and Central Maryland?
Caregiver Recruitment & Compliance Manager
Senior Helpers of Baltimore and Central Maryland
Lutherville-Timonium, Maryland | Full-Time | In-Person
Great home care starts with great caregivers—and great caregivers don't find themselves.
Senior Helpers of Baltimore and Central Maryland is seeking an experienced Caregiver Recruitment & Compliance Manager to lead caregiver recruiting, onboarding, training, employee engagement, retention, and compliance across our growing organization.
This is a highly visible leadership role that directly impacts the quality of care we provide and the experience of every caregiver who joins our team. The ideal candidate understands that exceptional client outcomes begin with attracting, developing, and retaining exceptional caregivers.
We are proud to be the first and only CHAP Age-Friendly Care Certified home care agency in Maryland, and we are looking for a leader who shares our commitment to excellence, accountability, and compassionate care.
Position Summary
The Caregiver Recruitment & Compliance Manager is responsible for building and supporting the caregiver workforce that powers our agency. This role owns the entire caregiver lifecycle—from sourcing and hiring exceptional caregivers to onboarding, training, engagement, retention, accountability, and compliance.
The individual in this role will have a direct impact on agency growth, caregiver quality, client satisfaction, and workforce stability.
Success in this position is measured by the ability to consistently attract, develop, and retain high-quality caregivers while maintaining compliance with company policies, accreditation standards, and state regulations.
This role serves as the agency's recruiting leader, onboarding champion, compliance coordinator, and caregiver advocate. You will work closely with agency leadership to build and support a high-performing caregiver workforce capable of delivering exceptional care throughout Baltimore and Central Maryland.
Key Responsibilities
Caregiver Recruitment & Talent Acquisition
- Develop and execute caregiver recruiting strategies to support agency growth
- Create and manage job postings across multiple recruiting platforms
- Source, screen, interview, and recommend caregiver candidates
- Build and maintain an active caregiver talent pipeline
- Coordinate hiring events, job fairs, and community recruiting initiatives
- Develop and manage recruiting partnerships with workforce development programs, CNA/GNA schools, community organizations, and referral sources
- Develop relationships with CNA, GNA, HHA, nursing assistant, and healthcare training programs
- Track recruiting performance metrics and continuously improve hiring outcomes
- Partner with operations leadership to forecast staffing needs
- Deliver an exceptional candidate experience throughout the hiring process
Onboarding & Training
- Coordinate all caregiver onboarding activities
- Lead new hire orientation programs
- Ensure completion of all employment documentation and onboarding requirements
- Maintain onboarding checklists and training records
- Coordinate ongoing training and continuing education initiatives
- Ensure caregivers are properly prepared to succeed in the field
- Support ongoing development and career growth opportunities
Employee Experience & Retention
- Lead caregiver engagement and retention initiatives
- Conduct employee check-ins and stay interviews
- Support caregiver recognition and appreciation programs
- Partner with leadership to address employee concerns and improve retention
- Conduct caregiver coaching, performance discussions, and follow-up conversations when needed
- Support corrective action and accountability processes
- Monitor caregiver satisfaction and identify opportunities for improvement
- Foster a positive, accountable, and mission-driven workplace culture
Compliance & Human Resources
- Maintain caregiver personnel files and employment records
- Ensure compliance with company policies and procedures
- Monitor certifications, licenses, training requirements, and expiration dates
- Coordinate background checks, employment verifications, and screening requirements
- Maintain readiness for audits, surveys, and accreditation reviews
- Assist with compliance related to HIPAA, OHCQ, CHAP, and Senior Helpers system standards
- Support employee documentation, investigations, and compliance initiatives
Systems & Process Management
- Maintain accurate employee records and reporting
- Track recruiting, onboarding, retention, and compliance metrics
- Support process improvement initiatives
- Assist with workforce planning and operational scalability
- Ensure data accuracy across employee-related systems
Success Metrics
Success in this role will be measured by:
- Caregiver recruiting effectiveness
- Time-to-hire and applicant conversion rates
- Caregiver retention at 30, 60, and 90 days
- Reduction in caregiver turnover
- Caregiver attendance and reliability trends
- Personnel file compliance
- Orientation and training completion rates
- Employee engagement and satisfaction
- Audit and accreditation readiness
- Overall caregiver workforce stability
Qualifications
Required
- Minimum 3 years of experience in senior home care, home health, hospice, healthcare staffing, healthcare recruiting, or workforce development
- Demonstrated success recruiting caregivers, CNAs, GNAs, HHAs, or healthcare professionals
- Experience leading employee onboarding and orientation programs
- Experience with employee relations, coaching, and performance management
- Strong organizational, communication, and leadership skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and follow-through
- Proficiency with Microsoft Office and Google Workspace
Preferred
- Experience working in a senior home care or home health agency
- Experience with WellSky Personal Care
- Experience with Hireology
- Experience with Infiniti HR Prism
- Experience with CHAP accreditation standards
- Experience with Maryland home care regulations and OHCQ requirements
- Experience supporting audits, surveys, and compliance initiatives
- Demonstrated success building and maintaining caregiver pipelines to support rapid organizational growth
Who Will Thrive Here
You may be a great fit if you:
- Enjoy building relationships and connecting people with meaningful work
- Are energized by recruiting, coaching, and developing others
- Thrive in a fast-paced, growth-oriented environment
- Are highly organized and accountable
- Take pride in creating structure, consistency, and follow-through
- Believe exceptional care starts with exceptional people
Compensation & Benefits
- Competitive salary based on experience
- Health, dental, and vision insurance
- Paid time off
- Professional development opportunities
- Career growth within a rapidly growing organization
Why Join Senior Helpers?
At Senior Helpers of Baltimore and Central Maryland, we believe exceptional care begins with exceptional people.
We are proud to be the first and only CHAP Age-Friendly Care Certified home care agency in Maryland, recognized for our commitment to the 4Ms of Age-Friendly Care:
- What Matters Most
- Medication
- Mentation
- Mobility
Our mission is simple: attract great caregivers, support them well, and empower them to deliver extraordinary care to older adults and their families.
If you're passionate about recruiting top talent, building strong teams, creating an outstanding caregiver experience, maintaining high standards, and making a meaningful impact in your community, we'd love to meet you.
Join us and help build the team that delivers extraordinary care every day.