Membership Relations Advisor

The Senior Friendship Center has an opening for

Membership Relations Advisor

Do you love connecting with people, building relationships, and sharing programs that truly make a difference? Senior Friendship Centers is seeking a Membership Relations Advisor who is energized by social engagement and helping older adults discover all that our Senior Center has to offer. The Membership Relations Advisor primary role is growing and sustaining our Senior Center community. This position focuses on increasing memberships, supporting renewals, and promoting the senior center programs. Working closely with the Senior Center Manager, this role helps expand awareness, build partnerships, and strengthen memberships.

We’re looking for an individual who truly lives out our core values of compassion, respect, integrity, and collaboration. The Membership Relations Advisor needs a strong customer service and communications background, excellent relationship-building skills, and maintains an organized work environment. We’re looking for a relationship builder who can confidently share the value of our programs while listening and creating meaningful connections. Bilingual in Spanish and English is a plus.

The Membership Relations Advisor is a Monday-Friday, Full-time position working around 40-hours. Full-time benefits include generous PTO and holidays, health/vision/dental plans, a 403(b) match, and working for a recently recognized Top Workplace. Make a positive impact on the lives of seniors in our community every day. Apply today!

Essential Functions:

Membership Growth & Promotion:

• Actively promote and market the Senior Center to increase new memberships through outreach events, community engagement, and collaboration with the marketing team.
• Convert trial or 7-day passes into full memberships, maintaining a close ratio of at least 7 out of 10.
• Support the marketing and communications strategy by assisting with flyers, digital content, phone outreach, and follow-up communication with prospective members.
• Represent the Senior Center at internal and external events to engage potential members and promote programs.

Member Relations & Administration:

• Generate and manage reports for expiring memberships; follow up with members to encourage renewals in a timely manner.
• Collect membership payments and process transactions using the center’s credit card system.
• Ensure accurate record-keeping, data entry, and maintenance of membership information in the database.
• Initiate and cultivate relationships with community partners and organizations to foster collaboration and enhance member engagement.

Center Support:

• Participate in the setup and promotion of special events and holiday activities, including assistance with decorations and themed displays.
• Attend major center events and occasional after-hours functions to network and market membership opportunities.
• Understand and maintain knowledge of day-to-day senior center operations to effectively step in when needed.
• Provide backup support to the Senior Center Manager and Senior Center Coordinator during emergencies, ensuring continuity of programs, staff oversight, and member services.

Organizational:

• Attend staff meetings, training, and seminars as required.
• Must comply with all Senior Friendship Centers personnel policies.
• Must protect the safety and health of staff, volunteers, participants, and others by observing and following the organization’s safety and incident policies.
• Report any incident of abuse or neglect as mandated by the state guidelines.

Supervisory Responsibilities: 

• None

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work environment may vary between locations and include stairs and a moderate to loud noise level.  
• Sound within the Senior Center may be considered loud, at times.
• Senior Friendship Centers is a drug-free and smoke-free workplace. 

Other Duties:

Please note while this job description is intended to be an accurate reflection of the primary requirements of the job, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Management reserves the right to add or remove duties, responsibilities, and activities at any time with or without notice when circumstances (e.g. emergencies, changes in workload, rush jobs, or technological developments) dictate.

Competencies: 

• Excellent customer service and interpersonal skills.
• Ability to effectively and professionally communicate with the public in person, via email, on the phone, and through group presentations.
• Strong persuasive and sales skills, with the ability to positively influence and engage others.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong verbal and written communication skills.
• Ability to prioritize tasks and adapt to the needs of the organization.
• Ability to interact professionally with all staff, clients, diners, volunteers, and community partners.
• Must be friendly, flexible, able to handle challenges, and able to work with limited supervision.
• Bilingual preferred (English/Spanish).

Physical Demands: 

• Prolonged periods sitting and standing. 
• Lifting and moving chairs and tables regularly. 
• Must be able to lift 30 pounds.
• Must be able to independently access various departments of a given location.

Education, Experience, Licenses, and Certifications:

• Associate degree preferred; An equivalent combination of training and experience, which provides the requisite knowledge, ability, and skills to perform the essential functions of the job, will be considered.
• Previous experience in sales, marketing, or event planning strongly preferred.
• Experience in a fitness center, adult day program, senior center, or assisted living environment is a plus.
• Basic computer proficiency required, including familiarity with Microsoft Office applications such as Outlook, Excel, Word, and PowerPoint.
• Willingness and ability to learn new technology and equipment used in the center, including digital music systems, tablets, and smart devices.

Travel: 

• Some travel may be required to complete administrative tasks.
• Occasional travel to assist other program sites may occur. 
• Must have reliable transportation. 
• A valid driver’s license and proof of insurance are required for all work-related travel.        

Additional eligibility requirements:

• Satisfactory clearance of a fingerprint-based, level II background screening and pre-employment substance abuse testing is required.  
• Must be authorized to work in the United States. 

Affirmative Action/EEO statement:

It is the policy of Senior Friendship Centers to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities.

Level 2 Background Screening Information:

All applicants must pass a Level 2 Background Screening. Level 2 background screening is Florida's highest level of background check. It is required by Section 435.04, Florida Statues for individuals working in positions of responsibility or trust. Level 2 screening helps ensure that people who care for children, seniors, and vulnerable populations are safe and trustworthy.

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