What are the responsibilities and job description for the Case Manager position at Senior Care Network?
Description:
Position Summary
SCN is hiring a Case Manager to provide case management and discharge planning support to residents while building and sustaining strong working relationships across the local healthcare community. The ideal candidate brings a strong case management foundation paired with a background in home health or hospice sales/business development — someone who knows how to build trust with referral sources, represent SCN well externally, and keep referrals moving smoothly from first contact through admission.
- Serve as the primary case manager for an assigned caseload — conducting assessments, building individualized care and discharge plans, and providing ongoing case management support from admission through discharge
- Build and maintain strong working relationships with hospital discharge planning teams, physicians, and other community referral sources to keep referrals flowing smoothly
- Serve as a trusted, responsive point of contact for referral partners — providing daily updates on pending referrals and following up promptly on new ones
- Identify and pursue opportunities to grow and strengthen SCN’s referral network, drawing on relationship-building and sales instincts developed in prior homecare or hospice business development roles
- Coordinate care conferences and communication among physicians, outpatient providers, family members, and support persons to build a plan the resident is realistically able to follow
- Prepare and present discharge summaries to insurance providers to help secure coverage authorization for continued care
- Maintain accurate, timely case documentation of assessments, coordination efforts, and care/discharge plans in compliance with regulatory requirements
Requirements
- Prior experience in homecare or hospice sales/business development strongly preferred — with a track record of building and growing referral relationships
- Background in case management and/or medical social work preferred
- Strong relationship-building and networking skills; comfortable representing SCN to hospitals, physician groups, and other external partners
- Solid organizational and case management skills
- Ability to set priorities, take initiative, and meet deadlines
- Good communication skills, diplomacy, and tact
- Good decision-making, conflict-resolution, and effective listening skills
- Ability to handle crisis, cope with job stress, and maintain confidentiality
- Ability to work a flexible schedule, including early mornings, nights, and weekends
- Demonstrated empathy for residents and the ability to work cooperatively to build a plan they are likely to follow
- Full insurance package
- PTO