Senior Manager, Global Application Support & Offshore Delivery

Position Title: Senior Manager, Global Application Support & Offshore Delivery

Location: Hybrid – Birmingham, AL

Employment Type: Full‑Time

Relocation Assistance: Yes

Role Overview

We are seeking a senior technology leader to oversee and continuously improve our global application support organization, which supports a broad portfolio of enterprise and mission‑critical applications across all business domains.

This role is not a hands‑on coding position, but it requires deep technical credibility. The ideal candidate has personally built and delivered full‑stack applications earlier in their career and now excels at coaching engineers, reviewing designs, prioritizing work, resolving complex issues, and reducing technical debt.

You will lead a global, high‑performing application support team (10 direct reports) spanning the US, Brazil, and India, and act as a key voice in identifying systemic technology issues, influencing architectural decisions, and driving continuous improvement across platforms.

This is a high‑impact, highly autonomous leadership role with visibility across all technology stacks, business units, and executive stakeholders.

What You’ll Do

Global Team Leadership

• Lead, coach, and develop a global application support organization (FTEs and contractors) across multiple regions and time zones.
• Set clear priorities, service expectations, and operational standards for application support engineers.
• Establish metrics, SLAs, and escalation models to ensure reliability, accountability, and predictable delivery.

Technology Oversight & Problem Solving

• Serve as a technical escalation leader, guiding teams through complex application issues without personally writing production code.
• Identify recurring pain points, root causes, and systemic weaknesses across the application landscape.
• Partner with engineering, architecture, and product teams to reduce technical debt and improve long‑term platform health.

Architecture & Stakeholder Influence

• Provide input into application architecture and modernization decisions, informed by operational realities.
• Negotiate priorities and solutions with internal teams and external vendors to balance speed, stability, and scalability.
• Act as a bridge between application support, engineering, product, and business stakeholders.

Operational Excellence & Modernization

• Drive improvements in incident management, release readiness, change management, and post‑incident learning.
• Champion automation, GenAI, and AI‑assisted support practices to increase productivity and reduce manual effort.
• Enable DevOps best practices and CI/CD alignment in partnership with platform and engineering teams.

Delivery & Portfolio Management

• Oversee support for both custom‑built platforms (e.g., OMS) and enterprise SaaS solutions, including supply chain, CRM, finance, and integration platforms.
• Ensure high availability and performance of Tier‑1 systems supporting order management, warehouse operations, inventory, payments, and customer engagement.

What You Bring

Experience & Leadership

• 12 years of experience in enterprise application development and/or application support.
• Proven experience leading large onshore/offshore support teams (10 direct reports).
• Prior experience working within or leading teams at global IT services organizations (e.g., IBM, Infosys, TCS, Cognizant, Capgemini) is highly valued.
• Strong background in coaching engineers, reviewing solutions, and influencing technical decisions without being hands-on.

Technical Foundation (Must Have)

Hands‑on engineering experience earlier in your career building full‑stack applications. Strong understanding of:

• Java (Spring ecosystem preferred)
• JavaScript frameworks (React understanding required)
• Relational databases (SQL / DB2 or equivalent)Ability to quickly diagnose issues across frontend, backend, and database layers.

Preferred Technical Exposure

• Exceptional communication and stakeholder management skills.
• Comfortable operating at both deep technical and executive discussion levels.
• Motivated by mentorship, process improvement, and building high‑trust teams.
• Strong sense of ownership, accountability, and continuous improvement.
• Familiarity with DevOps, CI/CD, and cloud platforms (Azure, GCP).

Leadership Traits

Experience supporting or operating enterprise systems across:

• Java / React
• Microsoft Dynamics365
• Google Cloud
• Supply Chain platforms (Manhattan or similar)

tan or similar)

Why This Role is Compelling

• le Is Compelling
• Lead a well‑established, high‑performing global suppo rt organization.
• Broad exposure across all business domains and technology stacks.
• Opportunity to influence architecture, modernization, and AI‑driven support transformation.
• High autonomy to shape processes, standards, and team structure.
• Access to international travel, premium industry conferences, and sponsorship to Google, Microsoft, and Gartner events.
• Work in an organization actively leveraging AI and automation to redefine application support at scale

About Seneca Resources:

At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.

When you work with Seneca, you’re choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.