Desktop Support Specialist

Role: Desktop Support Level III

Location: Westover Air Reserve Base (ARB), Chicopee, MA

Schedule: Monday–Friday

Full- Time

Travel: Minimal (less than 10%)

Candidates MUST possess an ACTIVE DoD Secret security clearance at the time of hire.

An active CompTIA Security (Sec ) certification is also required.

About Veterans First Initiative, LLC (VFI)

Veterans First Initiative, LLC (VFI) is a U.S. Government Contractor and IT Services Integrator providing Network, Unified Communications, Information Technology, and Cybersecurity Engineering and Infrastructure Solutions worldwide. VFI is a Service-Disabled Veteran-Owned Small Business (SDVOSB), certified by the U.S. Department of Veterans Affairs.

Position Overview

VFI is seeking an experienced and highly professional Desktop Support Level III technician to provide onsite IT support for the Air Force Reserve Command (AFRC) at Westover ARB. This role supports mission-critical systems and requires strong technical expertise, excellent customer service, and the ability to resolve complex desktop, mobile, and system issues in a secure Department of Defense environment.

Key Responsibilities

• Diagnose and resolve customer-reported incidents, problems, and system events.
• Provide advanced troubleshooting for desktop, laptop, peripheral, and mobile device hardware and software.
• Administer user accounts, access permissions, network rights, and system authorizations.
• Identify root causes of system performance or availability degradation and implement corrective actions.
• Apply systems administration principles to maintain operational reliability.
• Follow ITIL-based incident, problem, and event management processes.
• Support a wide range of electronic devices, including:
• Computers and components
• Network equipment
• Printers, scanners, and copiers
• Mobile devices and removable storage media
• Telephony systems and peripherals
• Resolve complex and non-routine technical issues using analytical and systematic problem-solving techniques.
• Develop trend analysis and impact reports to support operational improvements.
• Support cloud computing service models, including SaaS, IaaS, and PaaS.
• Provide support for iOS and Android operating systems.
• Administer and troubleshoot VMware Workspace ONE Mobile Device Management (MDM), including:
• Device enrollment issues
• Application assignment and deployment issues

Required Qualifications

• ACTIVE DoD Secret security clearance (REQUIRED – must be current).
• CompTIA Security (Sec ) certification (REQUIRED).
• Minimum 3 years of experience providing desktop support or supporting IT systems/projects of similar scope and complexity.
• Experience delivering both in-person and remote technical support.
• Strong installation, diagnostic, upgrade, and system recovery skills.
• Excellent analytical, troubleshooting, and critical-thinking abilities.
• Strong time management and organizational skills.
• Clear and professional written and verbal communication skills.
• Patient, adaptable, and customer-focused approach.

Benefits

VFI offers a competitive compensation and comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Employer-paid life, short-term, and long-term disability insurance
• Retirement plans with employer contributions
• Paid time off and federal holidays
• Opportunities for career advancement
• A collaborative, respectful, and mission-focused work environment.

About Seneca Resources:

Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Reston, Virginia, Alabama and Columbia, Maryland that service clients throughout the United States. The key to our success lies within our strong corporate culture which drives our business. We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement. In turn, we look for only the best and brightest to join our team. We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.