Systems Engineer

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs.  We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

Seneca Holdings is seeking a Systems Engineer in Williamsville, NY.  The Systems Engineer will use professional technology engineering skills and experience to maintain and enhance all network infrastructure, SaaS configuration and integration, application management, end user devices and general tier 2/3 end user support for Seneca Holdings and its business subsidiaries. This position supports the planning and implementation of system design, architecture, provisioning, and maintenance that is consistent with the company workflows and processes, while following industry best practices and meeting compliance and security objectives.

The Systems Engineer is responsible for researching, testing, configuring, installing, troubleshooting, operating and repairing systems and company infrastructure solutions. The ideal individual for this role will need to demonstrate strong organizational and communication skills (written and verbal), as well as a passion for superior customer service we are known for. The Systems Engineer must be a team player, yet work constructively and independently as directed. The  Systems Engineer is a consummate IT professional, detail oriented and self-motivated individual who excels at both successfully and efficiently solving end-user, departmental and Companywide IT problems as well as developing, implementing, and supporting business systems solutions.

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Responsibilities include, but are not limited to:

• Serve as a primary technical engineering contact and architect for managing Seneca Holdings enterprise SaaS (Software as a Service)
• Provide technical oversight, verification and validation, supportability and effectiveness analysis for Microsoft systems and for projects impacting Microsoft Systems (to include but not limited to the Office 365 Cloud suite and SharePoint) and supporting infrastructure
• Design, testing and implementation and operations of Enterprise Applications, Single Sign On (SSO) solutions, Application Programming Interfaces (APIs), etc.
• Design, test, configure, and install new systems and network equipment
• Identify and resolve SaaS connectivity, network and related integration system performance problems
• Maintain and update system documentation and diagrams
• Overseeing system vulnerability security management program
• Troubleshoot and solve SaaS, workstation and network related access problems
• Interface with external vendors, suppliers, consultants as necessary
• Participates in Disaster Recovery testing, planning and execution of the plans as needed.
• Participates in Security incident handling.
• Communicates reported or discovered issue trends, major security events and Information Security incidents with appropriate management staff, as soon as identified.
• Develop and implement Standard Operating Procedures for configuration, installation and support of technologies widely adopted across company
• Provide technical training sessions, ‘lessons learned’ for IT staff
• Ensures that system improvements are successfully implemented and monitored to increase efficiency
• Consistently prepare for and provide documented support for various audits throughout the year
• Identifying and leading positive change to evolve business processes
• Keep abreast of latest technology and industry trends, recommend equipment and system enhancements, upgrades and/or replacements as necessary to meet the IT needs of the Seneca Holdings and its subsidiaries
• Conduct all business in accordance with Seneca policies and procedures
• All other duties as assigned.

Basic Qualifications:

• At least 10 years of technical experience that is directly related to the duties and responsibilities specified
• Microsoft Windows technical support
• Office 365 administration and troubleshooting experience including system implementation, management and documentation
• Software as a Service) SaaS integration experience (e,g, design, testing and implementing APIs)
• Corporate Microsoft SharePoint design, implementation and administration
• Network infrastructure administration of routers, firewalls, access points and switches and the like
• Strong written/verbal communication skills, critical thinking and problem-solving skills
• Hands-on support services in a help desk/service desk environment

Desired Experience

• Bachelor's degree in Computer Science, Engineering, or related discipline; or equivalent experience.
• Microsoft 365 Certified: Enterprise Administrator Expert
• Microsoft 365 Certified: Teamwork Administrator Associate (may include SharePoint)
• Microsoft Power Platform
• Microsoft Certified Solutions Expert (MCSE)
• Microsoft Certified: Azure Administrator
• Microsoft Certified: Azure Security Engineer Associate
• Microsoft 365 Endpoint Administrator Associate
• Microsoft 365 Administrator
• CompTIA A
• CompTIA Network
• CompTIA Security
• ITIL v4 Foundation

Physical Activities & Requirements

• Must be able to remain in a stationary position for extended periods of time.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, computer printer, etc.
• Requires repetitive motion associated with heavy computer use.

Salary at Seneca is based on a variety of factors including but not limited to location, experience, skill set, performance, licensure and certification, as well as contract-specific affordability and organizational requirements. The range of this position in other geographic locations may differ.  The projected compensation range for this position is below. The estimate displayed represents the typical salary range for this position and is just one component of our total compensation package for employees. 

The projected compensation range for this position is:: $100,000 USD - $115,000 USD

Equal Opportunity Statement:
Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.