Case Manager

Seneca Health Services is a Certified Community Behavioral Health Center in wild, wonderful West Virginia. We provide responsible, accessible, and progressive behavioral health services. We have a wide range of professionals who are passionate about helping our clients through substance use or mental health treatment. With four outpatient clinics and two intensive treatment locations in Greenbrier, Nicholas, Pocahontas and Webster Counties, we serve a wide population. Our services include Crisis Services, Substance Use Disorder Assistance, Mental Health Services, and Intellectual Disabilities Support.

We are committed to supporting the well-being of our team members by offering comprehensive and innovative compensation and benefits package that prioritizes work-life balance. Some of our offerings include flexible schedules, remote work options (when possible), retirement, generous paid time off, lifestyle spending account, professional development, tuition assistance and loan repayment – all designed to promote both physical and mental health. We believe that a healthy, happy workforce is key to success, and we strive to create a supportive environment that allows our staff to thrive both professionally and personally.

Case Managers administer evaluations, develop and implement individualized treatment strategies, and provide targeted case management to assure individuals have access to needed services and resources while providing supportive behavioral health counseling. Essential functions may vary depending on the program/area of assignment. 

QUALIFICATION REQUIREMENTS:

Bachelor’s Degree in a Human Service field required.  West Virginia Social Work License preferred.  Experience in behavioral health and/or substance use disorders preferred.  Valid driver’s license and vehicle required.  Must pass a Criminal Background Check and Employment Fitness Determination through WVCARES and a drug screen.   

SKILLS AND KNOWLEDGE REQUIRED

Able to represent Seneca in a positive manner including maintaining a positive attitude and performing duties in a manner in accordance with Seneca’s Core Values and Code of Conduct & Ethical Practice. Strong interpersonal and communication skills with client-centered approach. Commitment to confidentiality and professionalism. Demonstrated knowledge of computer skills required.  

PURPOSE:

Administer evaluations, develop and implement individualized treatment strategies and provide targeted case management to assure individuals have access to needed services and resources. Provide supportive behavioral health counseling. Essential functions may vary depending on the program/area of assignment.

ESSENTIAL FUNCTIONS: 

1. Perform an initial or reassessment evaluation to determine the needs, strengths, functional level(s), mental status, and/or social history of assigned individuals.
2. Ensure an ongoing formal and informal process to collect and interpret information about client strengths, needs, resources, and life goals, and development of an individualized treatment plan.
3. Ensure regular reviews are conducted based on assessed client needs, and services aligned with assessed needs and life goals, and are included on the treatment plan.
4. Perform or facilitate linkage and referral to all internal and external services, supports and resources, and coordinate warm hand-offs to ensure continuity of care.
5. Advocate on behalf of client to ensure continuity of services, system flexibility, integrated services, proper utilization of facilities and resources, and accessibility to services.
6. Ensure adequate and appropriate crisis response planning procedures are available to the client and assist as necessary in accessing crisis support services and interventions.
7. Provide supportive behavioral health counseling to maintain client progress towards identified goals and to assist in day-to-day management and problem solving as needed.
8. Provide case management and crisis services for individuals identified as high risk by treatment provider, school or law enforcement personnel, with the goal to reduce risk of suicide, substance use or other maladaptive behavior. 
9. Collaborate with school systems and local law enforcement to improve student health and well-being by providing education, crisis intervention, and behavioral health services aimed at reducing suicide risk, dating violence, and substance use.
10. Conduct timely crisis follow-ups for students involved with the legal system, assessing individual and family treatment needs and facilitating appropriate referrals.
11. Deliver presentations to students through classrooms or student clubs and provide trauma-informed training to school personnel.
12. Serve as a liaison between law enforcement and behavioral health services to divert individuals with low-level, non-violent offenses to appropriate behavioral health and/or substance use treatment.
13. Participate in the development of treatment and pre-discharge planning for clients in state psychiatric, private hospital, or substance use treatment settings.
14. Complete referrals for admission accurately and thoroughly, ensuring appropriate symptomology and information is gathered during the referral process, as needed in residential setting. 
15. Coordinate and participate in Interdisciplinary Team Meetings, treatment planning, daily staffing, physician rounds, and discharge planning, as needed in residential setting.
16. Submit the appropriate required utilization management information to ensure all services are authorized prior to service and follow-up as needed.
17. Assure quality service for clients by becoming knowledgeable of and adhering to rules, regulations, and legal requirements and by documenting services provided and data collection and reporting in accordance with established standards.
18. Secure information by adhering to HIPAA and 42 CFR Part 2 regulations and Seneca privacy policies and keeping client information confidential.
19. Represent Seneca in a positive manner including maintaining a positive attitude and performing duties in a manner in accordance with Seneca’s Code of Conduct and Ethical Practice.
20. Other duties as assigned by supervisor.

Minimum Physical Requirements 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

While performing the duties of this job, the employee is frequently required to sit; use of arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard. The employee is occasionally required to
stand; walk; reach with hands and arms; climb stairs; balance; bend or crouch; talk and hear; and drive a motor vehicle. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision and distance vision.  

This job description reflects management's assignment of essential functions; it does not restrict the tasks that may be assigned.