Director of Operations

Are you the type of leader who thrives on turning vision into structure — transforming big ideas into scalable, repeatable success? Do you find energy in optimizing how teams work, building systems that empower creativity, and driving progress through precision and purpose?

We’re looking for a Director of Operations to join our Leadership Team — the strategic engine that keeps our people, processes, and projects aligned. In this role, you’ll partner across departments to strengthen SendingCell’s operational backbone, enhancing systems, tools, and workflows that support sustainable growth. You’ll lead a small, dynamic team and collaborate directly with the CEO to ensure every initiative runs efficiently, every goal is supported by smart infrastructure, and every win moves us closer to our vision.

At SendingCell, we believe in creativity, connection, and collaboration. You’ll work with a passionate team that brings innovative solutions to life for some of the most respected names in Life Sciences. This is your opportunity to lead from the center — creating the operational clarity and momentum that fuel meaningful, lasting impact.

Core Responsibilities:

• Oversee the Operations function including managing the Operations budget, staff and working cross-functionally to investigate and recommend key areas of business process improvement to achieve efficiency in day-to-day operations
• Drive operational initiatives from concept through implementation (e.g. the implementation of HubSpot CRM), including change management, communication, and training
• Partner with Finance to drive adoption of improved workflows and technology solutions (ERP, CRM, etc.)
• Steward the client contracting process (MSAs, CDAs, SOWs, etc.), ensuring appropriate internal review and risk escalation
• Lead the internal IT function including managing the IT budget, staff, ensuring secure, reliable, and efficient technology operations
• Oversee relationships with external IT vendors and ensure compliance with cybersecurity and data privacy best practices
• Develop and maintain the company’s technology roadmap to align with business goals
• Maintain a centralized repository of key client requirements and compliance parameters to ensure compliance with client agreements
• Oversee the client on-boarding and sustainment processes including client questionnaires and sustainability initiatives

• 7-10 years’ experience in operations or project management roles within life sciences agencies or professional services organizations
• Proven proficiency in change management and process improvement methodologies.
• Advanced skills in Microsoft Office and ERP systems (preferably Microsoft Business Central or Dynamics 365)
• Experience implementing or managing systems such as HubSpot, Smartsheet, and Monday.com
• Familiarity with generative AI tools (e.g., ChatGPT or other LLM applications)
• Demonstrated ability to manage multiple concurrent projects, prioritize effectively, and adapt to changing needs
• Soft skills: Strategic, cross-functional leader with strong team development, analytical, and data-driven decision-making abilities; highly organized, detail-oriented, and proactive with excellent communication, collaboration, and problem-solving skills; adept at managing multiple priorities and adapting to changing needs.

You’ll be joining a team that values collaboration, curiosity, and getting things done together. Every improvement you make — every system, process, and connection you strengthen — helps our teams work smarter and our ideas shine brighter. If you’re looking for a role where your leadership and operational know-how truly make a difference, we can’t wait to meet you.