Gym Manager (Los Angeles)

Gym Manager

Location: Los Angeles, CA 90045 (on-site)

Department: Operations

Reports to: Director of Gyms

Position Type: Full-Time, Salaried, Exempt

Compensation: $72,000 – $84,000/year performance-based bonuses

Overview

The Gym Manager leads all aspects of a Sender One gym — its people, its community, and its financial performance. As the senior leader on-site, you develop and coach a team of department managers, ensure every visitor, guest, and member has an outstanding experience, and embody Sender One's core values in every decision you make.

This is a hands-on leadership role for someone who loves being on the floor, building relationships with staff and members, and running a gym like a business — with full ownership of its results.

What You'll Do

Lead People & Culture

• Build and sustain a staff and community culture that reflects Sender One's core values, purpose, and brand promise
• Motivate, inspire, and develop gym staff through a culture of accountability
• Lead, manage, and hold all direct reports accountable to clear expectations
• Coach and mentor department managers, removing obstacles so their teams can succeed
• Manage hiring and training needs for the gym
• Conduct timely staff check-ins and reviews, including 60-day, monthly, annual, and staff-requested check-ins

Own Operations & Financial Performance

• Take full ownership of the gym's operational and financial performance across all departments: Customer Experience, Programs, Groups & Parties, Yoga & Fitness, Retail & Marketing, Route Setting, Risk & Safety, Facilities, Billing, and Human Resources
• Execute against an monthly revenue, expense and profit targets
• Understand the gym's functions, financials, and offerings in depth, and use data to guide decisions
• Integrate all company departments into one cohesive gym operation

Ensure Safety & Risk Management

• Ensure proper risk management practices are followed in all areas of the facility
• Partner with the Risk & Safety team and Facilities Managers to keep the gym in compliance with all Sender One safety guidelines

Grow the Community

• Lead local community outreach efforts in coordination with the marketing team
• Maintain a visible, approachable presence with staff, members, and program participants

Collaborate & Develop

• Lead the weekly gym operations meeting to align department managers on company changes, priorities, and goals
• Complete goals on a development plan set by the Director of Operations and/or Vice President of Operations

Who You Are

• A trusted, visible leader who builds genuine relationships with staff and members
• Motivated by achieving goals through teamwork and clear accountability
• A clear, respectful communicator who delegates effectively and delivers candid feedback with empathy
• Creative and resourceful — able to find novel approaches to shared challenges and see them through
• Open to giving and receiving feedback, guidance, and perspective in a professional manner
• Driven to learn, grow, and take initiative
• Passionate about climbing and about Sender One's mission of helping people discover themselves and connect with others

Qualifications

Required

• 3 years of leadership experience managing teams, preferably in a multi-department or customer-facing environment
• Experience managing budgets, financials, and KPIs
• Experience in the climbing, fitness, or recreation industry
• Top rope and lead belay experience (or ability to certify within 90 days of hire)
• Experience coaching, instructing, and interviewing
• Proficiency with Google Workspace (Gmail, Sheets, Docs, Drive)

Preferred

• Experience with Rock Gym Pro reporting and data handling
• Familiarity with Paycom and Basecamp
• Experience coaching or instructing youth programs

Time Commitment & Schedule Expectations

• Full-time, minimum 40 hours per week (Sunday–Saturday)
• Weekend availability required for special events, training, and shadow shifts
• Occasional morning, evening, or alternate shifts based on business and operational needs
• Required attendance at the Weekly Manager's meeting, Monthly Manager's meeting, and mandatory All-Staff meetings

How Success Is Measured (KPIs)

• Gym Profit ($)
• Average Daily Check-Ins
• Staff Net Promoter Score
• Gym Net Promoter Score
• Net Membership Growth

About Sender One

Sender One is a community of climbing gyms built on the belief that climbing helps people discover themselves and connect with others. We foster growth, accountability, inclusion, and exceptional service in everything we do.

Sender One is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.