What are the responsibilities and job description for the Shipping Manager position at SendCutSend?
Description
As a Shipping Manager, you are responsible for leading and scaling all outbound shipping operations within the facility. You oversee team performance, freight strategy, cost control, quality standards, and on-time delivery metrics. You own the final stage of the customer experience, ensuring every order leaves accurately packaged, properly documented, and on schedule. You drive accountability, continuous improvement, and operational excellence while building a high-performing team. This is a hands-on leadership role in a fast-paced manufacturing environment. You are expected to lead from the floor while thinking strategically about systems, staffing, and scalability.
Why SendCutSend?
SendCutSend is an on-demand manufacturing company specializing in custom sheet metal and CNC machining. We serve more than 150,000 engineers, fabricators, and businesses across the U.S. and Canada. We operate out of six facilities located in Nevada, Kentucky, and Texas.
Our business is built on reliability, accountability, quality, and constant improvement. Everyone here plays a real role in our success. We value people who are collaborative, innovative, and committed to detailed high-quality work. We’re scaling fast and building the future of manufacturing. If you’re excited to join the team and grow with us, we want to hear from you!
What You’ll Do
As a Shipping Manager, you are responsible for leading and scaling all outbound shipping operations within the facility. You oversee team performance, freight strategy, cost control, quality standards, and on-time delivery metrics. You own the final stage of the customer experience, ensuring every order leaves accurately packaged, properly documented, and on schedule. You drive accountability, continuous improvement, and operational excellence while building a high-performing team. This is a hands-on leadership role in a fast-paced manufacturing environment. You are expected to lead from the floor while thinking strategically about systems, staffing, and scalability.
Why SendCutSend?
SendCutSend is an on-demand manufacturing company specializing in custom sheet metal and CNC machining. We serve more than 150,000 engineers, fabricators, and businesses across the U.S. and Canada. We operate out of six facilities located in Nevada, Kentucky, and Texas.
Our business is built on reliability, accountability, quality, and constant improvement. Everyone here plays a real role in our success. We value people who are collaborative, innovative, and committed to detailed high-quality work. We’re scaling fast and building the future of manufacturing. If you’re excited to join the team and grow with us, we want to hear from you!
What You’ll Do
- Own daily outbound shipping operations, ensuring on-time and accurate order fulfillment
- Partner with Production, Quality, and Operations leadership to align shipping output with facility throughput goals
- Resolve escalated shipping, freight, or carrier issues
- Drive LEAN and 5S implementation within the shipping department
- Identify bottlenecks and implement process improvements to increase throughput and reduce errors
- Improve packaging standards to balance cost efficiency and damage prevention
- Oversee inventory management of shipping supplies and materials
- Ensure accurate data entry and utilization of shipping and ERP systems
- High school diploma or equivalent
- 3 years of shipping, warehouse, or fulfillment experience
- 2 years of management experience in a manufacturing or fulfillment operations
- Strong understanding of shipping systems and documentation processes
- Strong attention to detail and quality
- Strong computer skills and ability to use shipping or inventory systems
- Demonstrated ability to lead teams in a fast-paced, high-volume environment
- Commitment to maintaining a clean, safe, and organized work environment
- Familiarity with freight logistics and carrier coordination
- Forklift experience
- Experience in a manufacturing environment handling metal or industrial products
- Experience managing multi-shift operations
- Familiarity with freight rate analysis and carrier negotiations
- LEAN or continuous improvement training
- Experience driving continuous improvement initiatives
- Ability to repeatedly lift 25 lbs and lift up to 50 lbs
- Ability to stand and walk for 10 to 12 hour shifts
- Ability to bend, reach, and work around large industrial equipment
- Manufacturing and production floor environment
- Work performed around CNC lasers, press brakes, and material handling equipment
- Exposure to noise, moving machinery, and metal materials
- Use of required protective equipment at all times
- Use of skin packing machine
- Use of custom box making machine