Delivery Manager

You'll report to: Niraj Dave, Head of Delivery – North America

Team: Delivery

Location: Remote – This position is open to candidates based in New York, New Jersey, Pennsylvania, Connecticut or Massachusetts.

Travel: As this role is customer-facing, there will be travel to customer sites and in-person meetings with colleagues

Salary Range: $140,000 - $150,000 per annum

Role Type: Full-Time, Permanent

Start date: As soon as possible

Visa / Sponsorship Available: Not Available

The Delivery Manager Role

As we continue our mission to be the market-leading underwriting software platform for agile insurers, we’re excited to expand our US team with the addition of a Delivery Manager.

In this role, you’ll be responsible for managing the successful delivery of our SaaS underwriting workbench to customers across North America. From project kick-off through to go-live and handover, you’ll coordinate cross-functional teams, track milestones, and ensure projects are delivered on time, on budget, and to a high standard.

You’ll work closely with our clients and internal stakeholders - including product, engineering, and customer success - to ensure alignment, manage expectations, and keep delivery on track. This role is ideal for someone who thrives in fast-paced, dynamic environments and enjoys solving complex delivery challenges.

If you're an experienced Delivery Manager or Project Manager with a background in SaaS, consulting, or enterprise software delivery - and you're excited about making an impact in a growing insurtech business - we’d love to hear from you.

About Send

In 2017, Send was founded by Andy Moss, Ben Huckel, and Matt McGrillis with a vision to reshape and enhance the underwriting process for commercial insurers-combining advanced technology with deep industry expertise.

By 2019, we had delivered a commercial and specialty Underwriting Workbench for a leading global insurer-one of the UK’s top five composite insurers and a major FTSE 100 carrier. This solution streamlined operations, improved efficiency, and enabled forward visibility.

In 2022, we won three industry awards for the Underwriting Workbench and raised $10 million in Series A funding to support our expansion in the UK and US.

The following year, in 2023, we launched Smart Submission, a stand-alone component of the Underwriting Workbench, and were named a Leader in the IDC MarketScape: Worldwide P&C Intelligent Underwriting Workbench Applications Vendor Assessment.

In 2024, we were recognised as a Top Provider in the Datos P&C Workbench report and named a Leader in Celent’s Underwriting Workbench reports for both North America and Global Markets.

Our vision is to be the market-leading underwriting software platform for agile carriers.

#loveunderwriting

Our Funding

From 2017 to 2022, we bootstrapped our growth journey, building a profitable and stable company. In November 2022, following a year of strong customer and team growth, we secured $10 million in Series A funding to accelerate our expansion across the UK and US, as well as to further enhance our product development. We’re proud to have the support and expertise of our investors, Mercia and Breega.

We are now preparing for our Series B round and are excited about the growth acceleration this will enable.

What You’ll Be Doing as a Delivery Manager

• Client Relationship Management: Build and maintain strong working relationships with client stakeholders across North America, ensuring alignment on delivery goals, timelines, and expectations.
• Project Delivery: Lead the planning, execution, and delivery of customer implementation projects - from initial scoping through to go-live and handover.
• Cross-Functional Coordination: Work closely with engineering, QA, product, and customer success teams to keep delivery on track and ensure smooth collaboration across teams.
• Issue & Risk Management: Proactively identify delivery risks, blockers, or scope changes, and work with relevant stakeholders to develop effective solutions.
• Delivery Tracking: Maintain clear project plans, track progress against key milestones, and ensure visibility of status to internal and external stakeholders.
• Quality Assurance: Ensure that all project deliverables meet agreed quality standards and customer expectations.
• Stakeholder Reporting: Provide regular updates on progress, risks, and key metrics to internal leadership and client stakeholders.
• Continuous Improvement: Contribute to improving our delivery processes by feeding in lessons learned, customer feedback, and industry best practices.
• Commercial Awareness: Keep delivery efforts aligned with commercial goals, managing timelines, scope, and budget awareness throughout the project lifecycle.
• Collaboration with Delivery Partners: Where applicable, coordinate with third-party implementation partners to align efforts and ensure successful outcomes.

The Skills and Experience Needed for the Delivery Manager Role

• Proven experience managing end-to-end delivery of complex SaaS implementation or software projects, with strong experience in the insurance or insurtech industry.
• Strong project management skills with the ability to plan, organise, and track multiple workstreams simultaneously.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with senior client stakeholders and internal teams.
• Demonstrated problem-solving ability to proactively identify risks, blockers, and scope changes - and implement effective mitigation strategies.
• Comfortable working in fast-paced, dynamic environments with shifting priorities and ambiguity.
• Experience working closely with cross-functional teams including engineering, product, QA, and customer success.
• Solid understanding of software delivery methodologies such as Agile, Scrum, or Kanban.
• Strong organisational skills and attention to detail, with a focus on delivering high-quality outcomes on time and on budget.
• Ability to manage budgets, timelines, and resource allocation effectively.
• Collaborative mindset with experience coordinating third-party vendors or delivery partners.
• Proficiency with project management and collaboration tools such as Jira, Confluence, Microsoft Teams, or similar.

What’s on Offer - Life at Send

Medical, Dental, and Optical Coverage - Includes basic life insurance, short- and long-term disability, with the option to access additional voluntary coverage.

401(k) Contributions - Company matches 100% of the first 3% you contribute, and 50% on the next 2%.

Time Off - 25 days of vacation leave for all colleagues worldwide, plus public holidays. We also offer volunteering time and a wellness day.

Enhanced Parental Leave - Includes 12 weeks of fully paid leave for all new parents, along with additional support for birth-giving parents.

Mental Health Support - Access to Spill, providing free and confidential therapy and mental health support.

Learning and Development - Annual budget through Learnerbly, offering access to hundreds of books, courses, conferences, subscriptions, and other learning resources to support your growth.

Check out Send’s public Handbook for more information about our product, recruitment process, team, benefits, and much more.

Delivery Manager Interview Process

Our recruitment process for the Delivery Manager role consists of at least three stages:

Stage 1 - Introductory Call with our in-house recruiter, Liam (30 minutes):

This will cover your background, motivations, and communication skills, along with an opportunity to learn more about Send and the role.

Stage 2 – Interview with Niraj Dave, North America Delivery Head (45 minutes)

Stage 3 – Interview with Natasha Bond, Chief Customer Officer (30 minutes)

30-minute call with a Send Founder