What are the responsibilities and job description for the Office Manager position at Semper Fi Custom Remodeling?
About Us
Semper Fi Custom Remodeling is a fast-growing, award-winning remodeling company based in Black Mountain, NC. We are dedicated to delivering exceptional craftsmanship, operating with integrity, and ensuring unmatched client satisfaction. As we continue to expand, we are seeking an executive-level leader to oversee office operations and the Project Development team, drive operational excellence, and foster the growth and development of our people. This role is key to shaping our team, improving processes, and supporting the ongoing success and growth of the company.
Position Overview
We are seeking a seasoned, executive-level professional to serve as Office Manager. In this leadership role, you will oversee all office functions and the Project Development team, working directly with the Director of Operations to drive the growth and development of both the team and the company. The ideal candidate is highly organized, strategic, and committed to operational excellence and team performance.
Key Responsibilities
- Oversee cross-functional teams, including Project Development, Design, Estimating, and Administration, ensuring alignment with company objectives, smooth workflows, and consistent performance across all departments.
- Lead the daily operations of the office and the Project Development team
- Conduct weekly one-on-one meetings with team members to review KPIs, provide coaching, and ensure professional growth
- Oversee onboarding, training programs, and ongoing employee development initiatives
- Ensure all pre-construction processes and project workflows are running efficiently and effectively
- Identify opportunities for continuous improvement in processes, team performance, and operational efficiency
- Facilitate communication and collaboration across departments to achieve company goals
- Support problem-solving and operational guidance for team members as needed
- Foster a positive, growth-oriented company culture
- Adapt communication style to fit diverse personalities—analytical estimators, creative designers, persuasive salespeople.
- Encourage cross-departmental respect by highlighting how each role contributes to client satisfaction.
- Understand how sales, estimating, and design feed into construction execution.
- Drive sales growth by developing and delivering training for the sales team, implementing outside sales initiatives, and coordinating with the marketing department to achieve overall sales objectives.
- Keep teams aligned with Semper Fi’s promise of a guided, stress-free remodeling experience.
Qualifications
- Minimum of 5–7 years of experience in office management, operations, or a similar leadership role
- Proven experience leading teams, conducting one-on-ones, and tracking KPIs (Create tailored growth paths, provide regular feedback and mentorship to build confidence and skill sets.)
- Requires a strong understanding of sales strategies and experience in sales management.
- Strong organizational, strategic, and problem-solving skills
- Experience in project-driven environments, construction, or related industries preferred
- Excellent communication and interpersonal skills
- Ability to collaborate with executive leadership and influence operational strategy
Benefits
- Health, Dental, and Vision Insurance Options
- Paid Time Off (PTO): Vacation, sick leave, and paid holidays
- 401(k) with Company Match
- Professional Growth Opportunities: Training programs and advancement potential
- Additional Perks: Complimentary snacks, company-provided uniforms, and a supportive team culture
Equal Opportunity Employer
Semper Fi Custom Remodeling values diversity and inclusion. We are committed to fostering an equitable workplace and do not discriminate based on race, color, religion, sex, gender identity or expression, national origin, sexual orientation, marital status, disability, genetic information, age, military service, or any other protected category.