Human Resources Manager

SUMMARY:     The Human Resources Manager is a senior executive responsible for direction of the Office of Human Resources and all human resource functions of the Seminole Nation Gaming Enterprise.  Must have ability to motivate or influence others.  Requires a significant level of diplomacy and trust. Cooperate internally and externally on high levels of interpersonal skills and frequently involve contacts requiring considerable discussion of problems, material presentations and issues that may affect whole departments.  The ultimate objective of this position is to help advance the Seminole Nation by delivering value and signature moments every day.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include, but are not limited to the following:

• Creates and supports a work environment/culture focused on building high-trust relationships by extending support and respect to all.
• Prepares and maintains employee handbook, and policies and procedures manual.
• Communicates changes in the organization's personnel policies and procedures and ensures proper compliance is followed.
• Assists management in the annual review, preparation and administration of the organization's wage and salary program to determine a competitive compensation plan.
• Coordinates or conducts exit interviews to determine reasons behind separations.
• Consults with legal counsel as appropriate, or as directed by the executive management, on personnel matters.
• Meet with employees and help resolve grievances or concerns that may arise and to serve as a facilitator when needed.
• Works directly with department managers to assist them in carrying out their responsibilities on personnel matters, investigations of incidents or complaints.
• Recommends, evaluates and participates in staff development for the organization.
• Provide coaching and guidance to managers to establish a high-performance work culture to include managing work relationships, building morale, and increasing productivity and retention.
• Consults with legal counsel to ensure that policies, procedures and HR programs, are consistently administered, aligned with organizational goals; and comply with professional standards, state and federal regulatory requirements and laws.
• Provide excellent Guest Service to guests, internal and external, through active guest engagement and positive attitude.
• Oversee staff operations, business planning, and budget development of HR programs.
• Developing and implementing employee benefits programs subject to its administrative authority.
• Developing and implementing Employee training programs.
• Conduct employee-related matters within policy.
• Supervises, coordinates, and reviews the work of assigned staff.
• Oversee the recruiting, interviewing and selection as well as the processing and orientation of new employees.
• Prepare analysis of the effectiveness of all Employee Relations dynamics.
• Assist Gaming Enterprise Manager as requested or as needed.

KNOWLEDGE AND SKILLS - EXPERIENCE and/or EDUCATION:

A college degree in a technical discipline or a bachelor’s degree (non-technical), or non-technical degree plus professional certification in Human Resources, or equivalent combination of education and experience required with a minimum of three (3) years to five (5) years of similar or related experience.  Knowledge of HR practices and Labor law. 

MANAGERIAL RESPONSIBILITY:

Has supervisory/managerial responsibility for a large group of employees (generally more than 15) or more than one group of employees with diversified functions or supervises functions with dissimilar outcomes, which require coordinating work with other units. Has managerial responsibility for one or more major departments of the organization with responsibility for working closely with top leadership.

PROBLEM SOLVING:

A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or can be of a personal or sensitive nature. Work may involve motivating or influencing others.  Proven ability to provide outstanding customer service. Must have excellent problem solving abilities and be able to deal with stressful situations in a professional manner.  Must be a Team Player.  Must be a detail oriented, organized individual with the ability to multi-task and be able to work in a fast-paced environment.  Displays strong verbal and written communication skills with proven ability to handle conflict situations.

PHYSICAL DEMANDS:

The work requires moderate physical exertion such as long periods of standing, repetitively lifting lightweight objects with frequent bending or stooping, recurring lifting of moderately heavy items. Occasionally lifts heavy objects over 50 pounds.

WORKPLACE ENVIRONMENT:

The job is performed indoors with frequent exposure to loud noises and fumes (e.g., cigarette smoke)