What are the responsibilities and job description for the regional manager position at Seminole Hard Rock Support Services?
Job Locations US-FL-Davie
Overview
POSITION SUMMARY:
The Scheduling Manager leads the labor planning and scheduling function, ensuring optimal staffing across all gaming and hospitality operations. This role oversees the implementation labor forecasts, staffing models, and scheduling practices that align with business demand, service standards, and labor compliance requirements. The manager directs a team of Scheduling Analysts and partners with Operations, HR, and Finance to balance workforce efficiency, service quality, and cost control.
Responsibilities
ESSENTIAL FUNCTIONS:
Scheduling oversight
- Review and approve significant scheduling adjustments (e.g., leave allocations, special staffing circumstances, overtime overages, above-ceiling adjustments, incremental hiring)
- Oversee and revise staffing schedules produced by scheduling analysts to ensure alignment with demand forecasts and service standards
Workforce planning & forecasting
- Communicate enterprise-wide labor forecasts from corporate team to cross-functional stakeholders across all gaming & hospitality functions
- Translate forecasted labor requirements into actionable staffing plans across functions
- Overlay event scheduling, promotions, and other marketing material dates with staffing plans to ensure proper meeting of labor supply to demand
Team leadership & development
- Be able to lead and develop scheduling analysts to create high preforming scheduling teams
- Establish clear performance objectives, training plans and development paths for team members to reach success
- Safeguard standards and provide actionable feedback for scheduling analysts to ensure scheduling excellence
Stakeholder communication and collaboration
- Consult with senior management and functional leaders to align demand forecasting requirements and staffing goals
- Communicate scheduling updates, labor trends, and opportunities to optimize labor scheduling to key stakeholders
Qualifications
KNOWLEDGE OF:
- Deep understanding of workforce planning software; prior experience with Virtual Roster, Kronos, Amadeus, or RMS preferred
- Experience in casino, hospitality, or large-scale frontline operations (5 YOE in casino scheduling preferred)
- Extensive managerial experience managing small, cross-property teams (3 YOE managing preferred)
- Strong ability to communicate concisely across leadership levels
- Ability to manage multiple team members and meet variable timelines across multiple locations
Ability To
- Present performance and workforce insights to senior leadership & functional leads
- Create & oversee team training & knowledge upskilling to ensure scheduling excellence
- Lead reviews on analysts' outputs (functional schedules)
- Hold QBR (or equivalent) to ensure labor scheduling portfolio is on track and that gaps are addressed quickly
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
Reports to Seminole Hard Rock Support Services Workforce Management/Workforce Analytics
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