What are the responsibilities and job description for the NETWORK ENGINEER position at Seminole Hard Rock Support Services?
Overview
The Network Administrator – Level III – provides high level network engineering design, installation, and support expertise across the full lifecycle of the systems, services, and solutions supported by the Corporate Information Technology team at Seminole Hard Rock Support Services. The primary focus will be LAN, WAN, SD-WAN for on and off premise along with Wireless, firewall, internet connectivity and VPN to a lesser extent, The position requires strong problem-solving, analytical and communications skills as well as deep knowledge of the technologies used.
The engineer will serve as a Subject Matter Expert (SME) for the Network team in an environment that fosters cross-training and voluntary knowledge transfer.
Responsibilities
- Configuration and implementation of Network systems and applications.
- Troubleshooting, maintenance, and support of LAN/WAN/Wireless/Firewall/Voice systems.
- Monitoring system performance and recommending adjustments to ensure maximum system availability and performance levels.
- Participating in internal and business partner meetings.
- After-hours on-call support and incident management.
- Following service level agreements (SLAs) to align with operational performance goals.
- Designing, developing, deploying, and administering enterprise collaboration services.
- Works with other network team members to support projects and work at times lead on a project.
- Participating in product evaluations, systems testing, certification, and product lifecycle management.
- Providing guidance and mentorship to team members.
- Travel up to 30%.
Qualifications
- Broad knowledge of networking and telecommunications.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and collaboration skills.
- Ability to work independently and as part of a team.
- Strong analytical and technical skills.
- Experience with Cisco, HPE/Aruba, Palo Alto, and VeloCloud.
- Knowledge of network protocols, architecture, and security.
- Experience with system maintenance, including change management and on-call support.
- Strong understanding of service level agreements (SLAs) and operational performance goals.
- Ability to provide subject matter expertise (SME) troubleshooting support and moves, adds, and changes for enterprise-class voice systems.
Soft Skills:
- Strong communication and interpersonal skills.
- Ability to work effectively in a team environment.
- Strong problem-solving and analytical skills.
- Ability to prioritize tasks and manage multiple projects simultaneously.
- Strong customer service skills.
- Ability to adapt to changing priorities and deadlines.
- Strong leadership and mentorship skills.
- Ability to provide guidance and support to less experienced colleagues.
Technical Skills:
- Cisco LAN Switching with Nexus and Catalyst products.
- Hands On configuration in Cisco CLI, Velo Cloud SD-WAN, Palo Firewalls, and Wireless Controllers.
- Configure and follow standard for Network protocols, architecture, and security.
- System maintenance, including change management, and on-call support.
- Service level agreements (SLAs) and operational performance goals.
- Daily interaction with applications like NetBox, Solarwinds, Nexus Dashboard, Gluware, and Aruba Central.
- Troubleshooting tools and methods.
- Service Now Ticket/Time tracking solutions.
- Hands on configuration of Cisco Session Board Conrollers.
Preferred Certification:
- Cisco CCIE in Route/Switch or Data Center
- Cisco CCNP R/S
- Cisco CCNA Route/Switching.
- Major Firewall Wall Certifications like Pal Alto.
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