BARTENDER - CASINO SERVICE

OverviewOur Commitment to Service:We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.ResponsibilitiesThe Bartender’s duties include, but are not limited to mixing and serving alcoholic and non-alcoholic drinks to guests and while maintaining the high standard of cleanliness of each bar area according to established policies. They will ensure a positive guest experience and interact and service guests in a cordial and gracious manner.Service Initiative:Create and ensure a fun-filled, entertaining and exciting environment with the five F’s - Fast, Fun, Friendly, Fresh and FocusedTreat Guests with a sense of caring and individuality while effectively identifying their specific needsInform Supervisor of Guest needs which may require special accommodationsShow special recognition of frequent GuestsMaintain a safe, clean and comfortable environment for Guests at all timesConsistently welcome Guests, thank them for their patronage, seek ways to make them comfortable and express the desire to have them returnPresent a neat, clean and well-groomed appearance at all timesMaintain constant awareness of services, promotions, and events offered at the facility and inform GuestsHandle Team Member and Guest concerns/dissatisfaction and disputes timely and professionally to the Team Member/Guest satisfaction, while maintaining financial responsibilityPromote positive public relations and create an enjoyable atmosphere for allInspect and ensure a clean, safe working environment, notify appropriate departments to handle deficient situationsMaintain a professional and positive relationship with vendors, Guests and co-workersCreate a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performanceExhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and proceduresDemonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concernsEnsure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violationsEssential Job Functions:Prepares all drinks in accordance with established recipes.Serves guests and servers according to established policy.Responsible for checks issued to him/her and acts as a cashier in front and service bars, except on casino floor.Responsible for the receipt of monies and settlement of guest checks in accordance with all appropriate policies.Maintains a clean, safe, hazard-free work environment within area of responsibility.Ensure a positive guest experienceInteract and service guests in a cordial and gracious manner while being able to present a professional experienceExhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and proceduresDemonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observationsQualificationsHigh school diploma or general education degree (GED) is required as well as certificate in Mixology.Minimum of two (2) years in high volume bartending. T.I.P.S. certification and Sanitation certification is preferred.Basic mathematical skills specific to job responsibilities are required, to include ability to add, subtract, multiply and divide specific to position responsibilities. Frequent lifting/carrying of weights over 25 pounds, reaching, stooping, squatting, and bending. Work Environment:May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. Closing:The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:Credit CheckCriminal Background Check Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).