What are the responsibilities and job description for the Shift Manager, Slot Operations position at Seminole Brighton Bay Hotel & Casino?
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description
Under the direction of the Slot Manager the Slot Shift Manager is responsible for providing the leadership, integrity, and management of the operations on their shift. This includes currency and ticket accountability, employee development, staffing and scheduling, and the management of all procedures and process that support the SLOT operations while maintaining the highest standards of player service.
Essential Job Functions
High school diploma or GED, and a minimum of 4 years’ experience in SLOT/Slot operations in a similar position required; or the equivalent combination of education and experience.
Work Enviornment
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
Required
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Job Description
Under the direction of the Slot Manager the Slot Shift Manager is responsible for providing the leadership, integrity, and management of the operations on their shift. This includes currency and ticket accountability, employee development, staffing and scheduling, and the management of all procedures and process that support the SLOT operations while maintaining the highest standards of player service.
Essential Job Functions
- Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
- Responsible for enforcement of all departmental rules, policies, and regulations.
- Responsible for accountability of all issued and non-issued SLOT keys and equipment.
- Responsible for daily staffing levels, personnel scheduling and coordination shift schedules.
- Responsible for training, evaluating, monitoring employee history sheets and making recommendations for promotions.
- Responsible for ensuring all SLOT machines are clean, and in operating condition, specifically bill acceptors, ticket printers and progressive meters.
- Responsible for direct-line communication with SLOT Departmental staff.
- Responsible for handling customer service issues.
- Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
- Other duties as assigned.
High school diploma or GED, and a minimum of 4 years’ experience in SLOT/Slot operations in a similar position required; or the equivalent combination of education and experience.
Work Enviornment
- While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
- Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
Required
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
- Credit Check
- Criminal Background Check
- Drug Screen
Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).