What are the responsibilities and job description for the Customer Success and Training Specialist position at SEM Applications, Inc?
SEM Applications, Inc is looking for a Customer Success and Training Specialist to join our growing team! We are a software company that works with Guardians, Fiduciaries, and Conservators nationwide. The successful candidate will display the ability to communicate professionally through multiple channels such as phone, email, Teams meetings, with customers of varying skills levels, while providing detailed instructions and training in a timely manner. This position will answer calls and emails to assist with client support, lead weekly online software training classes, and assist with the on-boarding of new offices. Our new team member will be continuously learning and testing the program while providing suggestions for new features or changes based on customer feedback. Customer Service and/or training experience is strongly desired.
This position is ON SITE in Oregon MO.
Qualifications and Experience:
- Outstanding verbal and written communication skills
- Presentation experience preferred
- Experience with MS Office products (Excel, Word, Outlook, PowerPoint, Office 365, etc.)
- Strong problem-solving skills—the ability to thoroughly understand the problem that the customer is having and clearly explain the solution that EMS can provide to resolve that problem
- Ability to accomplish assigned tasks with minimal supervision
- Strong organizational and follow up skills
Benefits include a Monday through Friday work schedule, up to 96 hours of Paid Time Off and a simple IRA plan with company match.
Learn more about the positions available at SEM Applications, Inc. by visiting
https://www.sem97.com/jobs/
Pay: $18.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Paid time off
Education:
- Associate (Required)
Shift availability:
- Day Shift (Preferred)
Ability to Commute:
- Oregon, MO 64473 (Required)
Work Location: In person
Salary : $18 - $28