What are the responsibilities and job description for the Salesforce Technical Architect position at SelSoft Inc.?
Job Details
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Position: Salesforce Technical Architect
Location: Los Angeles, California, US (Day one Onsite)
Job Description:
- Salesforce Technical expert who has very deep Salesforce health cloud knowledge and experience with the understanding of Agentforce.
- 15 years of Salesforce experience, with at least 8 years as a Technical Architect.
- Proven experience with Service Cloud and Agentforce / Agent Workspace.
- Deep understanding of Omni-Channel routing, Einstein Bots, Voice, and Live Chat.
- Experience in Case Lifecycle Management, Macros, Quick Text, and productivity tools.
- Strong knowledge of Salesforce APIs, Apex, Lightning Web Components (LWC).
- Familiarity with Salesforce Data Model, Security, and Sharing rules.
- Excellent communication, presentation, and stakeholder management skills.
- Lead the architecture, design, and delivery of Salesforce Agentforce solutions including Service Cloud, Omni-Channel, Voice, Live Agent, and Einstein AI features.
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Salary : $70 - $80