IT Support Technician (2 years experience)

Under general supervision, provides a wide variety of IT technical administrative support and the preparation and storage of files and documents. Performs general facilities tasks to assure office is functioning efficiently. Works under the daily direction of San Diego Supervising Partner, IT Supervisor and Records Supervisor.

Consistently promotes and models courteous client services in a prompt and efficient manner. Maintains positive relationships with all SLE internal and external clients through professional honest interaction. Responds to requests quickly and professionally recognizing that a request serves a Firm need.

Daily Tasks:

• Assists with IT support, including troubleshooting hardware and software
• Coordinates with IT to resolve tech issues with computers, printers, scanners, and other office equipment
• Assists with IT training and support to local office staff
• Works with IT and Office Services to manage inventory of office supplies and IT equipment
• Performs general administrative tasks and support, such as photocopying and scanning documents
• Files and organizes legal documents and correspondence in physical and/or electronic formats. Performs printing projects and bates stamping
• Collects, labels, and organizes office documents, reports, and confidential records, including encrypted documents and email correspondence
• Sorts and delivers incoming mail and collects and sends outgoing mail/FedEx/packages
• Monitors and maintains general facilities such as conference rooms and kitchen areas

Requirements and Skills for Success:

• Proficient knowledge of Firm legal software systems, such as iCreate, NetDocs, Adobe Acrobat
• Strong organizational skills, attention to detail, and ability to multitask
• Proficient in Microsoft programs (Word, Excel, Outlook)
• Ability to balance and meet competing priorities and tight deadlines
• Excellent communication skills, both written and verbal
• Proficient knowledge of legal terminology and procedures

Preferred Experience:

• 2 years of experience in level 1 IT Support, administrative legal support, and legal file clerk experience

Formal Education:

• Some college preferred

Job Type: Part-time

Pay: $22.50 - $25.00 per hour

Expected hours: 25 per week

Education:

• Associate (Preferred)

Experience:

• Level 1 IT Support: 2 years (Preferred)
• administrative legal support: 2 years (Preferred)

Work Location: In person

Benefits:

Salary : $23 - $25