Senior Account Manager, TikTok Shop

About Sellery

Sellery is a global social commerce company helping leading consumer brands build, scale, and transform their commerce business through livestream commerce, creator partnerships, affiliate marketing, performance content, and end-to-end social commerce solutions.

With offices in New York, Seattle, Bellevue, Los Angeles, and London, we partner with some of the world’s most recognized brands to deliver innovative strategies and best-in-class execution across the rapidly evolving social commerce landscape.

Driven by innovation, entrepreneurship, and a passion for redefining commerce, we’re building the future of how brands connect with consumers. Sellery is proud to be recognized as an award-winning leader in social commerce, including being named TikTok Shop Live Partner of the Year.

The Opportunity

We’re looking for an exceptional Senior Account Manager, TikTok Shop to join our growing TikTok Shop Partner team in New York.

This role is ideal for someone with a strong agency background who thrives on building client relationships, leading cross-functional collaboration, and delivering an outstanding client experience.

You’ll work closely with our Business Development Team to support existing client growth, strategic initiatives, and new business opportunities. As you deepen your expertise in TikTok Shop and social commerce, you’ll have the opportunity to contribute to client strategy, support business pitches, and grow into a trusted strategic advisor.

What You’ll Own

• Serve as the primary day-to-day contact for a portfolio of client accounts, building trusted, long-term relationships.
• Lead client communications and ensure an exceptional client experience across every engagement.
• Understand each client’s business objectives and translate them into clear action plans for internal teams.
• Partner closely with internal teams across livestream, affiliate, creator partnerships, production, strategy, and operations to ensure projects are delivered successfully.
• Manage timelines, priorities, expectations, and communication across multiple client accounts.
• Proactively identify opportunities to strengthen client relationships and expand existing partnerships.
• Lead client meetings, business reviews, and performance discussions.
• Support client pitches, strategic presentations, and new business initiatives alongside the Director / VP of Business Development.
• Continuously build expertise in TikTok Shop and social commerce, providing thoughtful recommendations that help clients achieve their business objectives.
• Help establish best practices that elevate Sellery’s client service and account management capabilities.

Who You Are

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• Proven experience in Account Management, Client Services, or another client-facing role within an agency environment.
• Experience managing consumer brands, retail brands, or enterprise clients.
• Outstanding communication, presentation, and relationship-building skills.
• Strong stakeholder management skills with the ability to manage multiple projects and priorities simultaneously.
• A quick learner with the ability to rapidly understand new products, platforms, and industries, and confidently translate that knowledge into client conversations and strategic recommendations.
• Highly organized, proactive, detail-oriented, and solutions-driven.
• Commercially minded, with the ability to identify opportunities that create additional value for clients.
• Comfortable working in a fast-paced, entrepreneurial environment where priorities evolve quickly.
• Curious, adaptable, and excited to continuously learn and grow into a strategic client partner.

Preferred Background

We’re particularly interested in candidates with experience in:

• TikTok Shop
• Integrated marketing agencies
• Digital marketing agencies
• Influencer marketing agencies
• Creative agencies
• Media agencies
• Social media agencies
• Brand marketing or client services

Candidates with outstanding agency experience, excellent client management skills, and the ability to quickly learn and adapt will also be highly considered.

Why Join Sellery

• Join an award-winning company shaping the future of social commerce.
• Work with some of the world’s leading consumer brands.
• Develop expertise in one of the fastest-growing areas of digital commerce.
• Be part of a collaborative, entrepreneurial team where your ideas and contributions make a real impact.
• Enjoy significant opportunities for professional growth as Sellery continues to expand globally.