Assistant Operations Manager- Conrad Orlando

AAA Parking is a family-operated business with 60 years of experience and the leader in the parking industry. We are currently seeking enthusiastic individuals with exceptional communication skills and a positive and upbeat personality to fill our openings for Assistant Operations Managers!

The Assistant Operations Manager ensures safe and efficient parking operations while delivering service that exceeds our customer/client’s expectations, when the manager is not on the property.

The Assistant Operations Manager is responsible for all aspects of operating the parking facility including staff management, revenue control, safety, and client relations, when the manager is not on the property.

The Assistant Operations Manager must be able to perform essential functions of the position with or without reasonable accommodations.

• Responsible for the supervision of location staff including: delegating, coaching/developing, monitoring performance, and ensuring compliance with all company standards.
• Recruit, select, and train new employees; develop onboarding plan for new employees to ensure success.
• Act as the main point of contact to client or Property Manager; attend location meetings as appropriate and respond to client requests in order to develop and maintain a good working relationship.
• Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Manager to ensure proper wage and hour compliance.
• Monitor maintenance of the facility and associated premises to ensure that the garage/lot is clean, safe, and maintained to standards; supervise on-going maintenance projects to ensure quality and timely completion.
• Review profit and loss statements, adjustments, and variance reports on a monthly basis; make adjustments as necessary to achieve budget goals.
• Prepare daily, weekly, and monthly operating reports as required.
• Managing, planning, scheduling, training, and directing the activities of Team Leaders and frontline staff.
• Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned locations.
• Assist with the monitoring, review, and analysis of the market rate structures.

• At least 18 years of age
• Excellent written and oral communication skills
• Previous experience working in high-stress situations with tight deadlines/high customer expectations.
• Knowledge of Excel, Word, PowerPoint, and general Microsoft Office applications. Experience in account management and revenue collection
• Previous supervisory experience
• Previous in the parking industry, preferred