What are the responsibilities and job description for the Leasing Agent/Sales Associate position at Self Storage Science?
Sales Associate Required Skills, Knowledge, and Characteristics:
Be punctual
Work as a team Leader
Follow company procedures (they reflect state requirements)
Be cheerful and sincere to customers who need assistance
Have the ability to view some difficult tasks as intriguing challenges
Be honest, respectful, and helpful to all staff and store guests
Ability to make decisions
Making sure the drawers are balanced at the end of the day
Able to take over when manager is out
Checking emails
How to do refunds
High-Level Overview of Job Description
Answer the phone with a welcoming greeting that immediately lets the caller know, just by your tone of voice, that you are glad they called US
Performing and supervising opening & closing procedures
Be aware of how to check and balance cash & check receipts
Maintain clean entrance and office
Floor Signs out when raining
Following all training procedures as shown
Being mindful of activities on the properties
General Cleaning
Duties assigned by store manager
Cover for Store Manager while on PTO/Sick
Making every effort to make certain the caller knows where we are located
Assisting Customers with packing and shipping items
Maintaining Mailbox holder system
Forwarding mail for mailbox users
Process UPS and FedEx claims/Following with claims and customers issues
Other duties required and assigned
Keep up with inventory
Order supplies
Clean self storage units when requested
Wait on Self Storage customers
Deal with vendors
Leasing Agent General Duties and Responsibilities as follows:
Complete unit rental process with tenants. Explain details of the lease terms and fees, tenant insurance, gate access hours and procedures, office hours and other relative information as instructed by the company.
Finalize any online rentals or reservations the facility receives in a timely manner.
Accept and process rental payments daily as instructed by the company.
Send “thank you letters” to new tenants as directed by the company.
Do a daily close for each facility daily and send reports.
Review, gather and maintain current information on all customer accounts.
Review past due accounts daily, make collection attempts 2-3 times per week, in accordance with company policy, or as often as necessary to maintain collection goals.
Maintain all facility records including customer leases, insurance addendums, account ledgers, notes, allowances, all other rental documents, and various reports according to company policy.
Assist your supervisor with auctions in accordance with company policies and the Texas Property Code Section 59 for Texas facilities, Article 21.5, for Colorado facilities and Title 29, Lien 29.7-101. North Carolina should follow Article 4, 44A-40 thru 49. Arkansas should follow Title 18 Subtitle 2 Chapter 16 Subchapter 4.
Send emails or texts to new rentals and move outs asking them to leave a review online.
Create, present, and maintain a professional image of the entire operation and company.
Follow instructions regarding operating procedures and other instructions as given from time to time
Communicate with your supervisor regarding units that need to be checked for move outs, overlocks and reverse over locks, and property maintenance that needs to be addressed.
When representing the company you should always be respectful, professional, kind, and attentive.
* Will be asked to work up to 2 Saturdays a month*
Pay: From $16.00 per hour
Work Location: In person
Salary : $16