What are the responsibilities and job description for the General Manager position at Self Storage Plus?
Managers will be responsible for the day-to-day management, leasing, and maintenance of the Storage facilities. The successful candidate will be an organized, detail-oriented professional with excellent customer service and communication skills.
Key Requirements :
- Customer Service- Excellent customer service and communication skills- with internal and external customers. Demonstrating genuine care- empathy-active listening-and building trust and communication
- Handling customer inquiries or problems in a timely manner, courteous, and effective manner, and greeting all customers promptly and professionally.
- Time Management-Ability to follow a checklist- Prioritize tasks- eliminate distractions- establish a routine- delegate responsibilities- Experience of using an electronic calendar such as Microsoft Outlook or Teams.
- Sales Aptitude- Understanding, knowing, and presenting the amenities. Identify issues and adjust to correct solutions. Using the needs-based selling : connect with the customer, discover, or confirm a need, offer a solution, relate the benefits, review and confirm information, sign the lease, review the complete package.
- Analytical Skills : Analyze different solutions and find the best course of action. Demonstrating resourceful ways to approach a situation. Efficiently utilizing Microsoft Word, Excel, Outlook, and internet explorer to complete, compile, and submit documents. Operating a Point of Sales system.
- Self-motivated / perseverance : Handling conflicts and the process forward. Ability to overcome obstacles.
Responsibilities :