What are the responsibilities and job description for the Customer Service Representative/VSM position at Self-Storage Consulting Group LLC?
Job Overview
The Customer Service Representative/Virtual Site Manager is an in-office role based at the corporate office in Gilbert, AZ and is responsible for supporting multiple storage facilities remotely from that location. This is not a work-from-home position. This position will take/make phone calls, maintain tenant records, and support the sales of storage units to prospective customers.
Key Responsibilities
- Answer and manage incoming/ outgoing phone calls for assigned facilities, including delinquency and courtesy calls
- Take card payments over the phone
- Answer questions from tenants and prospective customers
- Make notes on tenant accounts
- Schedule move-ins and facility tours
- Order supplies
- Make bids for new vendors with a work order request from the Area Manager
- Understand and be able to explain a legal lease agreement for storage units.
Qualifications/Skills:
- Excellent written and oral communication skills, especially over the phone
- Proficiency in Microsoft Office
- Ability to learn required software (Sitelink)
- Ability to sit for extended periods of time at a desk
Experience and Requirements:
- 2 years in customer service
- 1 years in sales
- Knowledge/experience in property management or big box retailer a plus!
Work Schedule
- Wednesday - Friday, 8am - 5pm
- Saturday, Sunday 10am - 4pm
Pay: $22/hour
Reports to the Area Manager
This is a great opportunity and work environment (and co-workers!). Apply today!