What are the responsibilities and job description for the Patient Access Rep I, Full Time, Day Shift position at Self Regional?
Controls the main line of communication with physicians, nursing, clinical staff, non-clinical staff and Patient Access Department to ensure appropriate patient scheduling for proper entry into and through the health care system. Performs all other duties as assigned by the management team.
Special Qualifications
● Bachelor’s degree preferred
● Minimum 5 years’ experience in the healthcare industry required
● CCC Financial Advocacy Boot Camp Completion/Certification
● CRCA or CHAA required
● Working knowledge of medical terminology, ICD-10 and CPT Coding
● Knowledge of Patient Access Services and the overall effect on the revenue cycle
● A thorough understanding of government and commercial insurance plans, payor networks, and government resources
● Demonstrates effective communication with a customer and simplifying complex information
Experience working in a role that requires prioritization of multiple critical priorities while ensuring quality and achievement
of performance metrics.
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● Strong customer service experience
● Ability to communicate effectively both orally and in writing
● Ability to build productive internal and external working relationships
Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve issues with
innovative solutions
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● Moderate analytic skills
● Strong organizational skills and attention to detail
● EPIC knowledge and experience required
● Able to perform job duties of three more Patient Access positions
