What are the responsibilities and job description for the Housing Support Coach position at SELF Inc?
PROGRAM SUMMARY
Self, Inc. is a non-profit organization that has been providing services to some of Philadelphia’s most vulnerable communities for over 30 years. We offer a broad range of essential housing, social service, drug and alcohol treatment, vocational, and employment programs with the goal of supporting individuals achieve self-sufficiency and sustain healthier lives (or improve their quality of life). We provide these services to more than 7,000 individuals within the Philadelphia area.
Our mission is to motivate, empower, and inspire individuals to live their best lives. With compassion at its core, our approach uses best practices and evidence-based programming to pave the way for personal and community transformation.
POSITION SUMMARY
The SELF Housing Support Coaches will provide coaching and supportive services such as connecting participants with entitlements and benefits, teaching life and social skills to maintain long term housing stability, assisting participants educational, employment skills building opportunities, financial literacy/budgeting and daily living skills. The Housing Support Coach will play a vital role in engaging participants through a person centered, trauma informed and harm reduction approach.
PRIMARY RESPONSIBILITIES
• Provide direct coaching and care to participants through provision of basic needs, adherence to a harm reduction model, best practices, and client-centered approach.
• Build rapport, supervise, and support participants.
• Model appropriate living and life skills, recreational activities, and daily meaningful activities to enable community connection.
• Assist with participant case work through maintaining case records, service plans, other documentation, and communication with program staff.
• Teach and model a spectrum of basic life skills in the home and with participants with an overnight focus.
• Work with the Chief Program Officer, Case Management team and participants to assist in creating opportunities related to goals within the home.
• Maintain all documentation and ensure appropriate file management procedures are followed.
• Comply and adhere to organizational mission and funder standards (health, fire, safety, city etc.) related to health and safety.
• Develop and maintain positive relationships with community stakeholders and act as a point of contact for the SELF Cooperative program.
• Visit tenant sites as needed.
• Related duties as assigned.
Knowledge, Skills and Abilities
• Some post-secondary training in a human service field and 1 year of related work experience.
• Excellent verbal and written communication skills
• Excellent organization skills and attention to detail
• Proficient or better in the use of Microsoft Office Suite.
• Working knowledge and experience with harm reduction, person-centered, trauma-informed, behavior modification, natural law, strength based, collaborative, and/or solution focused practice (willingness to obtain).
• Proven ability to foster a team environment.
• Experience working in collaborative partnerships.
• Ability to communicate effectively with a wide range of constituencies at all levels, react quickly and appropriately in an emergency, and a commitment to customer service orientation.
• Must embrace an open-door management style.
• Ability to respond with flexibility in cooperation with emergency requests, changes in work schedule or assignment.
Education and Qualifications
• High School Diploma or GED with a combination of acceptable training and experience in homelessness, shelter management, clean/sober addiction, outreach and/or substance abuse.
• A bachelor’s degree is preferred.
• Standard First Aid and CPR (willingness to obtain).
• A valid driver’s license and clean motor vehicle record is preferred.
• Criminal background clearance will be required.