What are the responsibilities and job description for the Member Services Represenative position at Self-Help?
Job Description:
WHO We Are:
Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high-quality schools to grocery stores selling fresh food resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we’ve constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans to working with partners to demand that lawmakers change unjust policies.
We are seeking a Member Service Representative/Teller to join our Asheville, NC team!
Position Summary:
The Member Service Representative (MSR)/Teller will report to the Teller Supervisor, Assistant Branch Manager, Branch Manager, or another designee. They will work with members to meet financial service needs through processing transactions and suggesting new products or services. The MSR/Teller is responsible for delivering the highest-level customer service, accurate and efficient processing of member transactions, promoting products and services, resolving member account issues, making modifications to accounts, adding account services, opening new accounts, and performing those functions according to the policies and guidelines of the credit union in a friendly, helpful manner.
WHAT You’ll Do:
Initiate and lead conversations to identify and assess member needs.
Maintain and enhance member account relationships by providing excellent member service.
Process share deposit payments, loan payments, manual payrolls, and account transfers.
Maintain drawer cash levels within prescribed amounts.
Post and Log night, ATM, and mail deposits. (Part of dual-control team.).
Perform other duties and projects as assigned.
WHAT You’ll Need:
High School graduate or equivalent.
Bilingual in English/Spanish highly preferred but not required.
Minimum one year experience in financial institution or other customer service industry preferred.
Prior cash handling and customer service responsibilities preferred.
Preference for working in organizations that place priority on teamwork and collaboration.
MINIMUM QUALIFICATIONS AND REQUIREMENTS
High School graduate or equivalent.
Minimum o ne year experience in financial institution or other customer service industry preferred.
Prior cash handling and customer service responsibilities preferred.
Preference for working in organizations that place priority on teamwork and collaboration
Strong commitment to our mission – creating economic opportunity for traditionally underserved communities.
Excellent customer service skills.
Demonstrated ability to communicate effectively – both verbally and in writing.
Ability to be trained and efficiently operate credit union systems and proprietary software, including proprietary software (New Solutions, Microsoft Excel, Word, and Outlook).
Ability to work flexible work hours including evenings and weekends.
May be required to travel to cover other Branches.
Keen attention to detail, ability to effectively organize and prioritize work.
Analytical and problem-solving skills.
Ability to use keyboard and data entry skills .
English/Spanish may be required .
Ability to demonstrate Self-Help's Core Values:
o Mission Before Self
o Service with Excellence
o Embracing & Promoting Change
o Results Not Credit
o Diversity as a Strength
o Financial Sustainability for Mission Impact
PHYSICAL REQUIREMENTS/WOR K ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Close vision is required.
Employee is regularly required to: sit; talk and hear; use hands to finger, handle or feel; and reach with hands and arms.
Employee is frequently required to type and use a keyboard.
The employee must occasi onally lift and/or move up to 20 to 40 pounds .
If you are interested in who we are and what we do; have a strong desire to work in an organization that places a high priority on teamwork and collaboration; and are interested in working to help create economic opportunity for all – THIS is the place for you!
Self-Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Self-Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Company Disclaimer:
Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.