Clinical Services Director

POSITION SUMMARY

The Clinical Services Director serves as a senior clinical resource within the EAP, operating with a high degree of autonomy and professional independence. This role requires a seasoned clinician who is equally comfortable working independently in an office environment and as part of a lean, mission-driven team. The Director provides expert-level clinical services, crisis intervention, and critical incident response while contributing to program quality, compliance, and strategic initiatives.

DUTIES AND RESPONSIBILITIES

• Provide direct EAP clinical services including assessment, short-term counseling, and referral to appropriate levels of care
• Serve as a primary responder for crisis intervention, conducting timely and thorough risk assessments and safety planning
• Lead and coordinate Critical Incident Stress Management (CISM) and workplace critical incident response services for employer clients
• Maintain strict confidentiality of all client protected health information in full compliance with HIPAA policies and procedures
• Support business development efforts by presenting program capabilities and EAP value to current and prospective employer clients
• Contribute to program quality initiatives, clinical documentation standards, and continuous improvement efforts
• Support and provide guidance to other EAP Clinicians within the provider network
• Maintain and grow relationships with community referral partners and provider networks
• Demonstrate ethical behavior and cultural sensitivity in all clinical and professional interactions
• Perform other clinical and operational duties as needed to support program goals
• Other duties, as assigned
• Travel, up to 10-15%
  

EDUCATION & EXPERIENCE

• Master’s degree in social work, counseling, psychology, or a related behavioral health field required
• Active, unrestricted Connecticut clinical licensure required (LCSW, LPC, LMFT, or equivalent)
• Minimum 5 years of post-licensure clinical experience; EAP experience strongly preferred
• Demonstrated expertise in crisis intervention and critical incident response; CISM training or certification a plus
• Proven ability to work independently and manage a varied caseload with minimal supervision
• Experience working with employer clients and diverse workforce populations

KNOWLEDGE, SKILLS & ABILITIES

• Deep knowledge of EAP models, short-term solution-focused clinical approaches, and referral systems
• Strong crisis assessment and intervention skills; ability to remain calm and decisive under pressure
• High degree of professional autonomy and self-direction; comfortable operating without direct supervision
• Excellent interpersonal skills with the ability to build credibility across organizational levels
• Strong written and verbal communication skills, including presentation and documentation abilities
• Culturally competent practice across diverse populations and workplace environments
• Flexibility to respond to shifting demands and after-hours clinical needs if needed
• Proficiency in Microsoft Office Suite and telehealth/EAP technology platforms

WORK ARRANGEMENT

This is a hybrid position based in central Connecticut. However, travel is expected and required for client meetings, critical incident response, and team collaboration. Although rare, after-hours crisis availability is expected as part of this role.

TO APPLY

This search is being conducted on a confidential basis. Qualified candidates are invited to submit a resume and cover letter outlining relevant clinical experience, licensure, and EAP background. All inquiries will be handled with strict confidentiality.