PERS Field Tech/Scheduling Coordinator

About the job

Self-Direct, Inc. is looking for a motivated and adaptable PERS Field Tech / Scheduling Coordinator to join our PERS team. This unique dual role blends office-based coordination with hands-on fieldwork — you’ll manage scheduling and customer communications while also traveling to client homes to install equipment, provide training, and resolve technical issues. If you thrive in a role where no two days are exactly alike, this is the position for you.

Key Responsibilities

Scheduling & Customer Service

•        Receive, schedule, and coordinate PERS installations, service calls, and discontinuances

•        Handle incoming customer calls including complaints and concerns; follow up and document all issues

•        Sign on new customers over the phone and provide phone-based training

•        Troubleshoot service calls with vendor technical support

•        Communicate all customer changes and concerns to case managers or natural supports

Field Operations & Technical Services

•        Perform PERS equipment installations, disconnect pickups, and technical service calls in the field

•        Thoroughly train clients and household members on all equipment, processes, and paperwork

•        Troubleshoot equipment issues in the field to expedite resolution

•        Prepare all field documentation and complete service call and pick-up tickets

Administrative & Inventory Management

•        Track and maintain PERS equipment inventory; clean and maintain equipment as needed

•        Prepare PERS installation folders, contracts, and change forms

•        Maintain accurate filing and departmental records

•        Review, track, and troubleshoot daily reports promptly, including on-call duties

Qualifications

Education & Experience

•        B.A. or Associate’s degree with one (1) year of similar experience preferred; OR

•        Three (3) years of relevant working experience in a similar role

Skills & Attributes

•        Ability to exercise good judgment and remain calm in crisis situations

•        Comfortable working in both office and field environments

•        Strong attention to detail with excellent organizational, verbal, and written communication skills

•        Ability to interact effectively with a wide range of people

•        Capable of managing a variety of tasks and completing each thoroughly and on time

•        Ability to read and write English fluently

Compensation & Benefits

$45,000 – $48,000 per year, depending on experience

•        Medical, dental, and vision insurance

•        Paid time off (PTO) and paid holidays

•        401(k) retirement plan

Ready to make an impact? Apply today!