What are the responsibilities and job description for the Population Health Sales Agent (030424) position at SelectQuote, Inc.?
Company Overview
More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs.
But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched.
One of the newest departments at SelectQuote, Customer Success Sales Agents (CSA) have an engaging hybrid role that combines Client Relations & Sales. The goal of the CSA is to maximize health outcomes for the customer by offering tailored recommendations after conducting in-depth Health Risk Assessments. The CSA will act as a health consultant and will coordinate closely with the client, carrier, and providers.
No requirement to purchase leads or prospect
Growth opportunities – We offer leadership development training and we promote from within for those employees seeking career advancement between all three divisions, regardless of tenure
Full benefits – Including health, life, dental, vision, 401(k) company match, paid time off, etc
It’s an exciting time to join SelectQuote. We became publicly traded in 2020 with the first 100% virtual IPO (non-biotech) in American history. We’ve also been recognized nationally on the 2022 Top Workplaces USA list and by the Kansas City Business Journal and 2022 Great Places to Work Certified.
Job Description
Customer Success Agent
Job Summary:
Customer Success Agents have an engaging hybrid role that combines Client Relations & Sales. The goal of the Customer Success Agent is to maximize health outcomes for the customer by offering tailored recommendations after conducting in-depth Health Risk Assessments.
Supervisory Responsibilities:
This position has no direct supervisory responsibilities.
Essential Duties and Responsibilities:
Acts as a health consultant and coordinates closely with the client carrier and providers
Takes inbound phone calls to newly enrolled and existing policyholders to ensure customer satisfaction and guide members through the utilization of their plan along with additional services
Makes proactive calls to customers who opt-in to Population Health Member’s Services and want to receive ongoing care and coordination from the Population Health Team
Serves as a health consultant to acquaint clients with Population Health’s platform of education coordination and facilitation of future services to ensure they are utilizing the best care available to them
Skills/Abilities:
Strong interpersonal skills
Proven ability to navigate and resolve conflict
Naturally curious and willingness to learn new skills
Strong attention to detail
Well organized and can efficiently manage both workload and time
Motivates and encourages co-workers
Likes thinking through and resolving problems
Strong work ethic and ability to build client relationships
Strong technology skills & the ability to multi-task
Ability to be coachable and take constructive feedback
Education and Experience:
High school diploma or GED required
Previous telesales/sales experience preferred
Client relations experience highly recommended
Work-from-home experience preferred for remote hires
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
SelectQuote Core Values:
Service: We create positive customer experiences.
Entrepreneurship: We create innovate & take risks.
Leadership: We build & invest in high-performing teams. Empowerment: We embrace a changing environment.
Courage: We challenge the status quo & drive continuous improvement.
Teamwork: We help support & celebrate each other.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required.
