What are the responsibilities and job description for the National Operations Manager position at SelectLeaders?
Our SelectLeaders client is looking for a National Operations Specialist (NOS) to join our team to provide on-site leadership and strategic direction across our portfolio of properties. The National Operations Specialist will be on-site at our properties in the event of a staff vacancy or additional training needs and will help accomplish the daily operations and sales and marketing plans for the property. A background in Student Housing, property management, or marketing and leasing is imperative to the success of this position.
You will report to the Director, Training & Support.
This position is remote with 75% travel.
The salary range is $65K to $75K, plus an annual bonus.
Responsibilities
- Provide interim on-site leadership and strategic direction alongside Regional Managers during staffing transitions, ensuring operational continuity and performance stability
- Lead, coach, and develop site teams including Property Managers, Assistant Managers, Leasing & Marketing Managers, Maintenance, and Community Assistants
- Oversee full property operations including leasing performance, marketing execution, financial management, and resident experience to increase occupancy and revenue goals
- Step into Property Manager responsibilities when needed, assisting with resident move-out, property turn, and move-in cycles
- Analyze budgets and monthly financial statements to identify variances, accruals, and reclasses while maintaining fiscal accountability
- Partner with revenue strategy by advising on pricing, concessions, and leasing tactics based on traffic, velocity, and conversion trends
- Facilitate resident mediation and conflict resolution to maintain positive community culture and retention
- Gain exposure to diverse operational models by traveling across 30 markets nationwide, expanding business perspective and leadership experience
Qualifications
- Bachelor's degree preferred or comparable experience in the student housing space
- 3 years' experience as a Property Manager or equivalent role
- Knowledge of the market competition, local businesses, and university
- Excellent planning to manage a team
- Communication with residents, team members, and senior management
- Driven individual
- True team player eager to help build the business
- Eagerness to provide the best resident experience
- Excellent project management
- Exceptional customer service and resident relations
- Desire to travel up to 75%
- Live within 1 hour of a major airport
$65,000 - $75,000 a year
Salary : $65,000 - $75,000