What are the responsibilities and job description for the Junior Systems Administrator position at Selection Management Systems, Inc.?
We are seeking a Part-Time Junior Systems Administrator to provide frontline IT support while assisting with basic network and infrastructure administration. This role is ideal for someone early in their IT career who is looking to develop hands-on experience with Help Desk operations, Microsoft technologies, networking, and system administration.
This position will support both onsite and remote users and work closely with senior IT staff to maintain the organization's technology environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide Tier 1 and Tier 2 technical support to end users
- Troubleshoot hardware, software, and peripheral device issues
- Support Microsoft 365 applications including Outlook, Teams, Word, and Excel
- Perform password resets and account unlocks
- Assist users with MFA and account access issues
- Document issues and resolutions within the ticketing system
- Escalate complex issues when appropriate
- Assist with Active Directory and Microsoft 365 administration
- Create, modify, and disable user accounts
- Support workstation deployments and replacements
- Perform software installations and updates
- Assist with routine server and system maintenance
- Verify backups and monitor system health
- Troubleshoot basic network connectivity issues
- Support wireless network troubleshooting
- Assist with VPN setup and troubleshooting
- Help maintain network documentation
- Work alongside senior IT staff on network projects and upgrades
EDUCATION/EXPERIENCE:
- High School Diploma or equivalent
- Coursework, certification, or practical experience in Information Technology
- 1 year of Help Desk, desktop support, or technical support experience preferred
Must Haves
Candidates should be able to explain the following:
- What an IP address is and its purpose
- The difference between:
- Public and private IP addresses
- IPv4 and IPv6
- The difference between:
- A router
- A network switch
- A wireless access point
- Basic concepts of:
- DNS
- DHCP
- VPNs
- TCP/IP
- Basic Windows 10/11 troubleshooting
- Understanding of software installation and updates
- Experience troubleshooting printers and scanners
- Familiarity with Microsoft Office and Microsoft 365
- Basic understanding of:
- Active Directory
- User accounts and permissions
- Password management
- Group membership concepts
- Follow a troubleshooting process
- Gather information from end users
- Research solutions independently
- Document their work clearly
Preferred Skills and Certificates
- Follow a troubleshooting process
- CompTIA A
- CompTIA Network
- Microsoft Fundaments Certifications
- Experience with:
- Active Directory
- Microsoft Entra ID (Azure AD)
- Intune
- Windows Server
- VMware or Hyper-V
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
LOCATION: Hybrid position. Remote work is available but employee will be required to go to the office
An Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why you should work for SELECTiON.COM®
- In-house Company Gym
- Growing Company
- Veteran Owned
Qualified and available candidates please include a detailed resume.
Pay: $25.00 per hour
Work Location: Hybrid remote in Cincinnati, OH 45246
Salary : $25