Ticketing Coordinator

TICKETING COORDINATOR

Job Details

Full Time / Part Time: Full Time

FLSA Classification: Non-Exempt

Business Unit: Corporate

Reports to: Operations Manager

Travel Requirement: No

Select’s Ticketing Coordinator will be responsible for providing exceptional service from invoice creation to distribution. The Ticketing Coordinator will handle a high volume of transactions, working with internal and external customers ensuring billing needs are met.

The essential job functions include, but are not limited to

• Perform review of ticket pricing daily and process for manager review.
• Perform review of customer requirements/pricing before generating and posting tickets.
• Process tickets per customer requirements in a timely manner.
• Assist Credit and Collections with researching and resolving disputes.
• Review/Process rejected/disputed tickets daily.
• Submit tickets into customer ticketing portals/EDI.
• Communicate with other departments to resolve discrepancies.
• Assist with month-end closing.
• Maintain and understand customer requirements to pay.
• Practice open communication with Operations and team leaders to ensure everyone is aware of any customer requirements/pricing changes.
• Practice open communication with AR teams to ensure emails and questions are being answered in a timely manner.
• Run and monitor reports to identify ticketing issues daily to ensure ticket accuracy before sending to customer/invoicing.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• High school diploma /GED.
• Valid driver’s license and be eligible to drive a company vehicle according to Select’s insurance guidelines is preferred.
• Competency in Microsoft applications including Excel, Word, and Outlook.
• Ability to add, subtract, multiply, and divide in whole numbers, common fractions and decimals.
• Excellent communication skills (verbal and written).
• Attention to detail and ability to multitask.
• Must have strong organizational skills.
• 10 key by touch.

Select Values and Guiding Principles

• W: Working Safe
• A: Accountability
• T: Teamwork
• E: Excellence
• R: Respect

Top Tier Benefits　

• Medical, dental, vision, coverage in addition to life and disability insurance plans.
• Paid Vacation Days and Paid Holidays.
• Retirement and Savings (401K) Plan with Company match.
• Referral bonus with no cap on amount of referrals.
• Paid Training.

Compensation Information
Compensation is competitive and commensurate with experience.

Physical Demands and Exposures

• This position operates out of a climate-controlled environment, but is required to step outside in all weather conditions, including rain and extreme cold and heat, near moving mechanical parts; exposure to high wind, ice, snow, wet and/or humid conditions, vibration, and dust is expected. The Company will supply adequate training and equipment to perform the functions of the job.
• 12 hour shift work, 7am - 7pm. Other start/stop times considered.
• Involves sitting at a desk for extended periods of time.
• Needs high degree of concentration in a busy area.
• Ability to lift up to 25 lbs.

Select Water Solutions is an equal opportunity employer. It is Select’s policy to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to any protected class, status, characteristic, or activity. All employment decisions, including decisions regarding recruitment, selection, hiring, compensation, benefits, training, advancement, discipline, discharge, and other terms, conditions, and privileges of employment are made without regard to any lawfully protected class, status, characteristic, or activity.

Select Water Solutions requires all employees whose jobs may involve environmental compliance to understand and comply with the U.S. Environmental Protections Agency’s Clean Air Act that regulates air emissions from stationary and mobile sources.  A copy of the Clean Air Act can be provided to you upon request from Human Resources.

Select Water Solutions participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.  If E-Verify cannot confirm that you are authorized to work, Select is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.  Select only uses E-Verify once you have accepted a job offer and completed the Form I-9.