Server & Hardware Support Technician

Job title – Server & Hardware Support Technician

Location – Lexington, KY 40503

Job type – 12 months contract with possible extension

Role Overview

We are seeking an experienced Server & Hardware Support Technician to provide advanced technical support, hardware repair, troubleshooting, and maintenance services for Dell computer systems and related infrastructure. The ideal candidate will have hands-on experience with laptop and desktop hardware, server maintenance, networking, and field-based technical support.

This role is ideal for a technically proficient professional who takes ownership of service requests, delivers excellent customer service, and is comfortable traveling to customer locations as required.

Key Responsibilities

• Perform hardware diagnostics, troubleshooting, repair, and maintenance on Dell laptops, desktops, and related computer equipment.
• Conduct component-level replacements, including motherboards, LCD screens, and other hardware components.
• Provide technical support for servers, networking equipment, and associated IT infrastructure.
• Perform onsite installations, equipment upgrades, preventive maintenance, and break-fix services.
• Diagnose and resolve hardware and software issues to minimize downtime and maintain system reliability.
• Take ownership of onsite service activities and ensure timely, effective resolution of customer issues.
• Communicate technical findings, service updates, and recommendations to customers and internal technical teams.
• Maintain accurate service documentation, repair records, and customer service reports.
• Collaborate with other field engineers to resolve complex technical issues and improve service delivery.
• Participate in overtime assignments and standby/on-call schedules when required.

Required Qualifications

• At least 1 year of hands-on laptop and desktop hardware break-fix experience.
• Experience diagnosing and repairing Dell laptops and desktop computers.
• Practical experience replacing motherboards, LCD screens, and other computer hardware components.
• Server troubleshooting and maintenance experience.
• Working knowledge of computer hardware, software, and basic networking concepts.
• Strong troubleshooting, communication, customer service, and problem-solving skills.
• Ability to work independently and manage multiple service requests effectively.

Preferred Qualifications

• Experience supporting Dell enterprise hardware and server environments.
• Background in computer assembly, hardware configuration, and component replacement.
• Experience supporting enterprise customers or large, complex IT environments.
• Relevant technical certifications or an associate degree in an IT-related discipline.

Select Source International (SSI) is a distinguished workforce solutions provider with nearly 25 years of experience delivering top-tier staffing, recruiting, and managed services. Based in Minneapolis, Minnesota, SSI has established itself as a global leader, serving a broad, diverse clientele across industries with unwavering dedication and excellence.

As a trusted partner, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your evolving workforce needs. SSI is ISO 9001, ISO 14001, and SOC 2 Type II certified, underscoring our strict commitment to quality, environmental responsibility, and data security. Our industry-leading capabilities are further validated by numerous awards in sustainability and supplier diversity.