Senior Customer Service Representative

Job Title: Customer Service III

Location: Princeton, NJ 08540

Duration: 05 months of Contract (with possible extension)

Shift Available: 8:30 AM to 5:00 PM From Mon-Friday

Pay Rate: 30.00/hr.

Job Description

Required - Clinical, Medical, Pharma Domains

• 3 - 5 year experience required. Takes a high volume of inbound or places outbound calls to provide information and services to customers.
• Utilizes a database to retrieve customer or company information.
• Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information. Follows processes and steps to ensure appropriate actions and follow through taken for customers.
• Document needs for customers in databases.
• Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality.
• Can organize and handle calls with speed and accuracy.
• Must be able to be available to customers for a certain period of time during the day.
• Can work with complex computer applications and resource materials.
• Can use multiple operating environments (Windows, DOS, Mainframe).
• Must have proven skills in the following PC software products Lotus Notes, Excel, MS Word

Main Purpose of the Role

• Receives and places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts and procedures with the assistance of a computerized system.
• This job handles both inbound and outbound calls, but excludes other surveyed jobs such as Customer Service, Credit/Collections, and Full Account Management.

Main Responsibilities

List the main responsibilities this role regularly performs.

• The senior level Customer Service Representative will handle enquired regarding complex and/or important products, services and promotions.
• This position will also typically receive and/or place telephone calls which are non-routine and require deviation from standard screens, scripts, and procedures.
• Liaise with sales and technical staff to keep them up-to-date with customer needs.
• May include selling component.
• May answer inquiries, resolve problems, promote and sell products/services, and/or enter or confirm sales.
• Requires general knowledge of company, products, and/or services.
• May assess needs and suggest/promote alternative products or services.
• Requires ability to navigate a computerized data entry system or other relevant applications.

Select Source International (SSI) is a distinguished workforce solutions provider with nearly 25 years of experience delivering top-tier staffing, recruiting, and managed services. Based in Minneapolis, Minnesota, SSI has established itself as a global leader, serving a broad, diverse clientele across industries with unwavering dedication and excellence.

As a trusted partner, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your evolving workforce needs. SSI is ISO 9001, ISO 14001, and SOC 2 Type II certified, underscoring our strict commitment to quality, environmental responsibility, and data security. Our industry-leading capabilities are further validated by numerous awards in sustainability and supplier diversity.