What are the responsibilities and job description for the Member Services Representative position at Select Source International?
Position Details
- Job Title: Member Services Representative
- Location: Akron, OH
- Schedule: Monday Friday
- Shift: 8:00 AM 5:00 PM
- Position Type: Seasonal Contract
- Training: Approximately 4 weeks of in-person orientation/training
- Work Arrangement: Hybrid (Candidates may be required to work onsite during the assignment)
- Important: Candidates must live within the Akron/Canton area to be considered.
- Provide exceptional customer service to members by phone, email, or in person.
- Assist members with questions regarding enrollment, benefits, eligibility, billing, claims, and authorizations.
- Accurately document member inquiries and complaints while ensuring timely resolution.
- Meet departmental quality and productivity goals in a fast-paced call center environment.
- Maintain confidentiality of member health information and comply with company policies and healthcare regulations.
- Utilize sound judgment and problem-solving skills to resolve member concerns.
- Collaborate with internal departments to ensure excellent member service.
- High School Diploma or GED (College coursework preferred)
- 2 years of customer service, call center, or administrative support experience
- Experience with Medicare and/or Health Insurance is strongly preferred
- Strong communication and interpersonal skills
- Comfortable using Windows-based systems and standard office equipment
- Excellent time management and organizational skills
- Ability to work in a fast-paced, customer-focused environment
- Professional, empathetic, and service-oriented telephone manner
Salary : $18 - $20