L&D Business Analyst

Fully Remote Learning & Development Business Analyst Position Overview

We are seeking an experienced Learning & Development Business Analyst to support a large-scale Learning Management System (LMS) transformation initiative.

The successful candidate will work closely with Learning & Development, Human Resources, Information Technology, Operations, business stakeholders, and LMS vendors to gather and document business requirements, analyze existing processes, define future-state workflows, and coordinate functional testing activities.

This role will help ensure the successful implementation and adoption of the future LMS environment by improving administrative processes, identifying opportunities for automation, validating system functionality, and supporting implementation readiness.

The ideal candidate has experience in business analysis, enterprise software implementations, process improvement, and system testing. Experience with LMS implementations or learning technology platforms is highly desirable.

Key Responsibilities Business Analysis And Requirements Gathering

• Collaborate with business stakeholders to understand business needs, operational challenges, and system requirements.
• Gather, analyze, document, and maintain business requirements, user stories, functional specifications, and acceptance criteria.
• Translate business needs into clear functional requirements for technical teams and LMS vendors.
• Identify business requirements, process gaps, system dependencies, and opportunities for improvement.
  
  

Business Process Analysis and Optimization

• Document current-state and future-state business processes, workflows, and process maps.
• Analyze existing LMS administrative activities and related business processes to identify inefficiencies.
• Conduct workflow assessments and time studies to evaluate manual activities and operational bottlenecks.
• Recommend process improvements, standardization, and automation opportunities.
• Support the development of future-state operational procedures and standard work documentation.
  
  

System Implementation and Stakeholder Coordination

• Partner with Learning & Development, HR, IT, Operations, and external vendors throughout the LMS transformation lifecycle.
• Support solution design activities by validating proposed functionality against documented business requirements.
• Assist with implementation planning, functional reviews, issue tracking, and readiness assessments.
• Coordinate with technical teams and vendors to clarify requirements and resolve functional questions.
• Support implementation activities, including data validation, migration testing, and operational readiness.
  
  

Functional Testing and User Acceptance Testing

• Develop and maintain functional test plans, test cases, test scenarios, and acceptance criteria.
• Coordinate and execute functional testing, integration testing, and User Acceptance Testing (UAT).
• Validate system functionality and confirm that implemented solutions meet business requirements.
• Document defects, track issues, and collaborate with technical teams and vendors to support resolution.
• Retest fixes and maintain testing documentation and results.
• Communicate testing progress, outstanding issues, and readiness findings to relevant stakeholders.
  
  

Documentation and Change Readiness

• Maintain accurate business requirements, process maps, functional specifications, and testing documentation.
• Support the development of standard operating procedures and administrative process documentation for the future LMS environment.
• Assist with implementation readiness activities and stakeholder coordination.
• Help ensure business processes and supporting documentation are aligned with the new system.
  
  

Required Qualifications

• Bachelor's degree in Business, Information Systems, Learning & Development, Human Resources, Education, or a related field.
• At least 3 years of experience as a Business Analyst, Systems Analyst, Process Analyst, or in a comparable role.
• Experience implementing, administering, or supporting a Learning Management System (LMS) or comparable enterprise software platform.
• Demonstrated experience gathering, analyzing, and documenting business requirements.
• Experience developing and executing functional testing plans, test cases, and User Acceptance Testing (UAT).
• Strong business process mapping, workflow analysis, and process improvement skills.
• Ability to translate business requirements into functional specifications for technical teams.
• Excellent written and verbal communication skills.
• Strong stakeholder management, analytical, organizational, and problem-solving abilities.
  
  

Preferred Qualifications

• Direct experience supporting an LMS implementation, upgrade, migration, or transformation initiative.
• Familiarity with enterprise learning platforms, HRIS, talent management systems, or other enterprise applications.
• Experience with data validation, data migration, integration testing, and implementation readiness.
• Experience identifying opportunities for workflow automation and administrative process optimization.
• Experience collaborating with technology teams, software vendors, and cross-functional business groups.
• Familiarity with process mapping, requirements management, and testing documentation tools.
  
  

Key Success Factors

The Successful Candidate Will Be Able To

• Translate business needs into clear, actionable system requirements.
• Analyze and improve existing workflows.
• Coordinate effectively with business and technical stakeholders.
• Validate system functionality through structured testing and UAT.
• Identify and resolve process gaps before implementation.
• Support a smooth transition to the future LMS environment.