Insurance Verifier - Patient Service Specialist

Position: Insurance Verifier - Patient Service Specialist

Company: NovaCare Prosthetics & Orthotics

City: 525 E Division Fond Du Lac Wisconsin (Onsite Position, Front Desk)

Schedule: Monday-Friday 8:30am-5:00pm

Compensation: $18.00-$22.00/hour pending experience

NovaCare Prosthetics & Orthotics is looking for a Patient Service Specialist - Insurance Verifier to join our team in Fond Du Lac, WI! This position will be the primary verifier for patient insurances, so knowledge of insurances and verifying benefits is a must! Additional duties include providing insurance data support to the Central Billing Office and local market, providing support with Special Projects, using websites for verifications, and occasionally providing coverage in additional clinics as needed. 

This position requires knowledge of health insurance, excellent customer service skills and organizational skills, and basic computer experience. The right candidate must have the ability to meet deadlines in fast-paced environment and have superior telephone and people skills. 

NovaCare Prosthetics & Orthotics is a part of Select Medical Corporation's Outpatient Division, a nationally prominent, locally driven provider of outpatient physical rehabilitation, along with Prosthetics & Orthotics, with almost 1800 locations in 37 states, plus the District of Columbia. We develop individualized treatment plans to help achieve each patient's specific goals. Our integrated local market network allows us to effectively partner with physicians, employers, payers and case managers to achieve optimal patient outcomes in a cost-effective manner. 

When patients enter our outpatient physical therapy center, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: 

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

• Communicates issues/problems with intakes to the administrative service manager.
• Communicates any problems with insurance companies to the administrative service manager.
• Forward any updates changes or addition of plans from insurance companies to the administrative service manager promptly.
• Ensure that the information put into the system is accurate according to the information given, e.g., patient ID, group number, etc. 
• Conveys the need for pre-cert or referral as soon as information is received from the insurance company.
• Provides patient insurance support to billing and collections staff.
  
  

Minimum Qualifications:

• High School diploma or GED
• Insurance Verification Experience

Preferred Qualifications:

• One to two years of related work experience is preferred

Equal Opportunity Employer/including Disabled/Veterans