What are the responsibilities and job description for the Customer Service Representative (Bilingual) position at Select Insurance Group?
Customer Service Representative
Select Insurance Group - Charlotte, NC
Select Insurance Group, Inc. was founded in 2008 with locations in the metro Orlando and Tampa area, as well as South and North Carolina. Our agents have been serving the community for over 30 years, providing the most comprehensive, high-quality, low-cost insurance with excellent service to all our clients.
Primary Purpose:
We are seeking an energetic, customer-oriented professional to join our Customer Service Representative team (Property and Casualty Insurance Focus). This role is for people who want to provide our policyholders the excellent customer service they want and need. You’ll be the first contact for our customers: answering billing questions, making policy changes, and providing recommendation. Representatives are expected to exercise good judgment, flexibility, and friendliness in their interactions.
Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed which are not mentioned below
· Answering multiple phone lines, providing outstanding customer service to agency customers, which includes consulting clients on coverage and protection limits as well as providing annual insurance reviews.
· Responsible for receiving and processing insurance payments for existing customers and providing requested documentation.
· Utilizing the computer database to verify and document information and communication.
- Listens to customers' requests and inquiries.
- Works to retain policyholders who inquire about canceling through open listening, policy review of customer issues, and escalation to the appropriate team if necessary.
- Manages and utilizes time effectively to ensure department meets required service levels for improved customer satisfaction results.
· May independently solve problems of limited scope and complexity.
- Utilizes technical systems, effectively and efficiently, including desktop, call center specific phone systems and the internet.
- Performs additional duties as assigned.
Minimum Skills and Competencies:
The requirements listed below are representative of the knowledge, skill or ability required.
· MUST be Bilingual (Spanish)
· Proven customer support or customer service experience
· Ability to multi-task, prioritize and manage time effectively
· Effective listener who is proactive in problem solving
- Ability to work and grow in a fast-paced, high-volume call center environment
· Organized and detail-oriented
- Friendly, outgoing, and positive personality
- Excellent interpersonal skills including both written and verbal
- Strong computer skills
· 1 year insurance experience, preferred
· High school degree
Job Type: Full-time
Pay: From $14.00 per hour
Benefits:
- Paid time off
Shift:
- Day shift
Language:
- Spanish (Required)
Work Location: In person
Salary : $14