Insurance Coordinator

Family Dental Associates proudly champions a patient-centric approach, fostering exceptional patient experiences, top-notch employee and dentist retention, and remarkable practice growth. You will thrive in an efficient office environment alongside an exceptional, well-trained, highly motivated dental team where you can expand your knowledge and career. We welcome you to join us if you are drawn to working in a clinically- focused, patient-centric, fully digital dental office. Apply today and be part of our exciting journey!

Schedule: Monday 8:00AM - 4:00PM, Tuesday 8:00AM - 5:00PM, Wednesday 8:00AM - 5:00PM, Thursday 8:00AM - 4:00PM, Friday 7:00AM - 3:00PM 

Overview 

The Insurance Coordinator ’s primary responsibility is to facilitate the patient’s office experience in being seamless and ensure the patient leaves well informed and prepared for their next appointment. This includes ensuring the patient understands their treatment plan, insurance benefits, assisting with financial arrangements, etc. 

Duties/Responsibilities 

• Provide a smooth and seamless patient check-in/check-out.
• Answer patients’ questions and assist with intake forms.
• Responsible for insurance verifications, claims follow-up, and accurate communication to staff and patients regarding the insurance coverage.
• Assist patient with financial arrangements.
• Phone coverage: answering phone calls, confirming appointments.
• Additional duties as assigned by the Practice Leader.

Required Skills/Abilities 

• Dental insurance/billing knowledge required.
• Eaglesoft experience highly preferred  
• Proficiency with CDT Coding required 
• Ability to maintain and ensure HIPPA compliance
• Must exhibit outstanding customer service.
• Superior communication skills with the ability to quickly establish rapport and work closely with patients and staff.
• Highly flexible, detail-oriented, reliable, and trustworthy.. 

Education and Experience 

•  Minimum 1 year of experience in a dental office setting.

Physical Requirements 

• Prolonged periods sitting at a desk and working on a computer. 
• Prolonged periods of periods of standing and bending.
• Must be able to lift <15 pounds at times. 

Benefits for Full-Time Employees*

• PTO, paid holidays, office closure days
• Medical
• Vision
• Dental allowance
• Uniform allowance, as needed
• 401(k) Eligibility
• And many more!

*Benefits are subject to change and eligibility.

The pay range for this role varies based on experience, credentials, and availability. In addition to competitive compensation, our team members enjoy continuing education opportunities, production-based incentives (when applicable), and clear pathways for growth within the practice.

Our Mission & Values: To make the teams, patients, and practices we support healthier and happier.