What are the responsibilities and job description for the Performance Manager position at SELECT Commercial Services?
SELECT Commercial Services is a professional janitorial company with a history spanning over 100 years, serving clients across the South, Southeast, and Midwest regions. We cater to local, regional, and national clients of all sizes, ensuring the same high level of service whether you're a single tenant or managing a high-rise multi-tenant office tower. Our focus is on quality control and responsiveness to daily operational changes. By partnering with SELECT, clients receive dedicated attention to every aspect of their cleaning program, fostering pride and peace of mind with consistently clean, safe, and healthy environments.
This is a full-time on-site role for a Performance Manager located in Dallas, TX. The Performance Manager will oversee the quality and efficiency of janitorial services provided to clients. Responsibilities include managing staff, conducting quality control inspections, responding to client needs, improving service processes, and ensuring compliance with company standards. The role requires excellent organizational and communication skills, with a focus on maintaining high client satisfaction and team performance.
- Experience in staff management, team leadership, and performance improvement
- Quality control, inspection processes, and adherence to standards
- Strong communication and client relationship management skills
- Problem-solving, process enhancement, and operational efficiency
- Ability to work on-site in Dallas, TX and adapt to client needs
- Relevant experience in the janitorial or facilities management industry is a plus
- Bachelor's degree in Business Management, Operations, or related field preferred