Commercial Insurance & Group Health Account Manager

Position Overview

The Commercial Insurance & Group Health Account Manager is responsible for selling SELCO Group's products and services, with a focus on commercial and group health, while providing assistance to prospects and existing insurance clients.

Employment Details

• Employment Type: Regular, Full-time with benefits
• Job Category: Investment / Insurance
• Average Weekly Hours: 40
• FLSA Type: Non-Exempt
• Required Schedule: Mon - Fri: 8:30am - 5:30pm
• Work Location: In office/branch only (Springfield-Gateway)

Compensation

The full salary range is $27.60 to $37.70 per hour, with new hires generally starting between $28.45 to $30.95 per hour, based on relevant knowledge, skills, education, and experience.

Spanish-language differential: Candidates who pass the Spanish language assessment will be eligible to earn an additional $1-$2 per hour.

Annual Incentive: All SELCO Insurance Service team members are eligible for an annual incentive bonus based on the completion of 3-4 team and individual goals. Incentive amounts can range from 0%-12% of the prior year eligible earnings (average payout for the last 3 years being 12%).

Benefits

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) retirement plan (with guaranteed employer contributions)
• Paid time off for personal and volunteer hours, as well as 10 paid holidays per year
• Wellness and educational reimbursements, employee assistance program
• Discounted rates on select SELCO services

SELCO Core Essential Functions

1. Demonstrate adaptability and leadership skills, and uphold SELCO's Mission Statement, Corporate Values, Service Promises and Exceptional Customer Service Standards.
2. Adhere to federal and state regulations, SELCO policies, confidentiality requirements, and other compliance obligations.
3. Interact with internal and external customers in a warm and friendly manner, demonstrate a sincere interest and willingness to help.
4. Consistently achieve individual performance goals and contribute to department and organizational objectives.
5. Represent SELCO with a high level of integrity and professionalism.
6. Adapt to and support change to accomplish SELCO's goals and objectives.
7. Actively participate in and/or lead required meetings and trainings.
8. Perform other duties as assigned.

Position-specific Essential Functions

1. Update client and insurance information with insurance companies and SELCO Group's insurance systems.
2. Complete applications, rate, and quote risks for new and renewal business.
3. Generate commercial insurance sales through internal referrals and service existing policies, and store appropriate documentation.
4. Assist clients and claim inquirers with connecting to the appropriate carrier and/or claim representative.
5. Maintain knowledge of the current underwriting requirements and authority outlined by each carrier.
6. Review issued policies for accuracy before delivery to clients.
7. Prepare and deliver binders and invoices upon binding coverage. Secure premium financing when needed.
8. Process premium audits and assist clients in the event of a dispute.
9. Evaluate client coverage needs and prepare proposals and insurance summaries.
10. Explain insurance policies and coverages, make recommendations, and adhere to agency procedures.
11. Recommend policy, process, and procedure changes to management and assist in implementation.
12. Create or obtain an employee census for the insured business to gather information for group health plan eligibility status.
13. Obtain group health quotes with insurance carriers and different plan types using census and other information.
14. Complete master group health application and review contributions, waiting period, and compliance.
15. Review employee enrollment forms and coverage options based on specific needs.
16. Provide and present finalized plan with Explanation of Benefits to insured for distribution to their employees.
17. Deepen client relationships by determining client needs and promoting and cross-selling SELCO companies' products and services.

Skills and Abilities

1. Exceptional customer service skills using the GVAL-HI approach: Greet people. Value them. Ask how you can help. Listen. Help them. Invite them back.
2. Ability to discover member needs to effectively cross-sell SELCO's products and services.
3. Effective communication and active listening skills through all methods of interaction (in person, via phone, and in writing).
4. Strong computer and software skills, including Microsoft Office 365 applications.
5. Strong knowledge of computer systems as it applies to department usage.
6. Strong interpersonal skills with the ability to work collaboratively with others.
7. Excellent time management, prioritization, and organizational skills with high initiative, accountability, and flexibility.
8. Strong problem resolution and problem prevention skills.
9. Willingness and ability to receive, give, and apply coaching and feedback.
10. Ability to work accurately with close attention to detail.
11. Strong analytical skills and ability to use experience-related knowledge and good judgment to make sound, logical decisions.
12. Ability to maintain confidentiality of sensitive information.
13. Work ethic that includes dependability, punctuality, and a professional appearance and demeanor.
14. Ability to perform and complete tasks despite background noise and interruptions.

Education and Experience

1. High school diploma or equivalent; and
2. At least two (2) years of commercial insurance service experience; and
3. Valid Property & Casualty and Life & Health License from the State of Oregon (may be waived for the first 90 days of employment); and
4. Group health experience preferred, but not required; and
5. Must be bondable.

Physical Demands

Approximately 90% of the time is spent stationary, with the remaining time spent moving around work areas. Requires viewing a computer screen, interpreting printed materials and other documents. Requires ability to lift and transport up to 5 pounds, with occasional need to stoop, kneel, or reach.

Interaction and Work Environment

Reports to: SIS Operations & Service Manager. Work areas are inside a climate-controlled environment with background noise.

Material and Equipment Used

Computer, phone, scanner, copier, fax machine, web camera, and general office supplies.