What are the responsibilities and job description for the Customer Service Representative position at Selahi Insurance & Financial Group?
If you are organized, positive, and enjoy helping clients, we would love to meet you!
What Were Looking For:
- Customer service experience
- Strong communication skills
- Organized and detail-oriented
- Insurance experience is a plus (but we can train the right person)
Benefits
Hourly Base Salary Commission Bonus Opportunities
Paid Time Off (PTO)
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Bonus Opportunities
Responsibilities
- Assist clients with policy questions and service requests
- Issue Certificates of Insurance (COIs)
- Process endorsements and policy changes
- Support our account managers and sales team
- Provide excellent client experience
Requirements
- Strong skills in Customer Service, Customer Support, and Customer Experience to fulfill client-focused responsibilities
- Ability to assess and maintain high standards of Customer Satisfaction
- Proficient in managing relationships and delivering excellent Customer Service as a Customer Service Representative
- Outstanding communication and interpersonal skills to work effectively in a team-oriented environment
- Basic understanding of insurance and financial products is preferred but not required.
- Multi-lingual skills (e.g., English, Farsi, Cantonese, Mandarin, Spanish) are a significant advantage
- Ability to work on-site at our San Jose, CA office
- High school diploma or equivalent required; additional education or certifications are a plus
Salary : $19 - $25