SHAWOOD Online Home Advisor

BREAK GROUND ON A REWARDING CAREER WITH US!

The Sekisui House U.S. team is a proud builder of the SHAWOOD, Richmond American Homes, Woodside Homes, Holt Homes, Hubble Homes, and Chesmar Homes brands. We take great pride in being a member of Sekisui House, a global leader in homebuilding. This impressive, 60 year old company has built over 2.6 million new homes designed to reflect and adapt to the changing needs of today's homebuyers. Drawing on Sekisui House's unparalleled history and superior service, we commit ourselves to a future where people around the world can live joyful lives in homes that are safe, secure, stylish and comfortable.

We encourage a company culture that promotes professionalism, teamwork, health & wellness and work-life balance. If you are a results-driven professional with a passion for success, consider building a career with us.

Positive Work Environment & Culture

Collaborative Team Culture: Join a supportive environment where teamwork and the open exchange of ideas are highly valued.
• Team Engagement: Participate in a variety of team-building events and social gatherings, such as company outings, holiday celebrations, and regular office socials. We support a healthy work-life balance and recognize the importance of time outside of work commitments.

Overview & Position Summary

This position supports the SHAWOOD sales experience by engaging prospective buyers online, delivering timely and accurate information, and guiding customers through early phases of their homebuying journey. This role manages digital inquiries, nurtures leads, and communicates SHAWOOD's premium product value through personalized interactions. It collaborates with sales teams, marketing, and community operations to maintain up-to-date knowledge and ensure customers receive consistent, brand-aligned information. This position contributes to sales success by creating meaningful connections that drive qualified appointments and support overall conversion goals.

Primary Responsibilities

• Respond to online inquiries, calls, and digital leads with timely, accurate, and brand-aligned communication.
• Guide prospective buyers through initial discovery conversations, highlighting SHAWOOD design philosophy, product features, and community offerings.
• Qualify leads by assessing customer needs, purchase readiness, and fit across available SHAWOOD homes and communities.
• Schedule appointments, tours, or consultations with onsite SHAWOOD sales ambassadors.
• Maintain accuracy of customer interactions, notes, and lead progression within CRM systems.
• Collaborate with marketing, sales, and community teams to ensure digital information, pricing, timelines, and availability remain current.
• Analyze lead activity and identify opportunities to improve digital engagement and follow-up strategies.
• Resolve difficult customer questions or situations by applying knowledge of SHAWOOD products and homebuilding processes.
• Support team members by sharing best practices and assisting with routine digital communication tasks.
• Uphold SHAWOOD brand standards through elevated service, detailed communication, and product expertise.

Education & Experience

Required:

• Bachelor's degree OR equivalent combination of education and experience.
• A Real Estate License is required.
• Minimum 2 years of experience in online sales, customer engagement, real estate, or a similar role.
• Experience responding to digital inquiries and guiding customers through early buying stages.
• Hybrid position: Must be able to work from home on weekends and in-office other scheduled days.

Preferred:

• Experience in luxury residential sales, architectural product education, or premium customer service environments.
• Proficiency with CRM tools, online listing platforms, and digital communication systems.
• Experience supporting high-end or brand-driven customer engagement processes.

Skills & Competencies

• Strong digital communication and customer engagement skills.
• Broad knowledge of online sales processes, lead management, and customer qualification.
• Ability to resolve difficult questions using product knowledge and analytical thinking.
• High attention to detail and consistency in CRM updates and follow-through.
• Ability to work collaboratively with sales, marketing, and community operations.
• Strong organizational skills and ability to manage multiple inquiries at once.
• Ability to adapt communication style to a luxury customer audience.
• Problem-solving skills to address cross-functional or multi-area questions.
• Ability to provide guidance to entry-level or new team members.
• Commitment to maintaining SHAWOOD brand integrity in all interactions.

Working Conditions

Work is performed primarily in a general office environment and one's home using computers, CRM systems, digital communication tools, and online platforms. Occasional visits to SHAWOOD communities or model homes may be required to maintain product familiarity. Minimal travel may be required for team meetings or training. Work hours may extend into evenings or weekends based on online traffic patterns. Tuesday - Saturday work scheduel.

Compensation

• Base Salary: $55,000 - $65,000 monthly discretionary bonus (Total Comp - 95k)
• FLSA Status: Non-Exempt

Comprehensive Benefits Package

We offer a comprehensive benefits package designed to meet the diverse needs of our employees and their families:

• Competitive Compensation: We provide a competitive compensation structure that rewards performance and results.
• Health & Wellness: Comprehensive coverage includes medical, dental, and vision insurance options, as well as Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Financial Future: Access a 401(k) retirement savings plan.
• Time Off: Our time-off benefits include vacation, sick leave, paid holidays, and other leave types (bereavement, jury duty, FMLA, military leave).
• Insurance & Protection: Company-provided life insurance, accidental death and dismemberment (AD&D) insurance, and short- and long-term disability coverage are included. An employee assistance program (EAP) is also available.
• Exclusive Perks & Discounts
• Homeownership & Financing: Take advantage of exclusive home purchase and financing discounts.
• Pet Insurance: Enjoy discounted group pet insurance rates.

If you are ready for more than a job and seek a career with one of the most respected organizations in the industry, we encourage you to connect with us. Please visit our website at www.richmondamerican.com for additional information.

Sekisui House U.S., Inc. is an Equal Opportunity Employer.