Senior Claims Specialist

BREAK GROUND ON A REWARDING CAREER WITH US!

The Sekisui House U.S. team is a proud builder of the SHAWOOD, Richmond American Homes, Woodside Homes, Holt Homes, Hubble Homes, and Chesmar Homes brands. We take great pride in being a member of Sekisui House, a global leader in homebuilding. This impressive, 60 year old company has built over 2.6 million new homes designed to reflect and adapt to the changing needs of today's homebuyers. Drawing on Sekisui House's unparalleled history and superior service, we commit ourselves to a future where people around the world can live joyful lives in homes that are safe, secure, stylish and comfortable.

We encourage a company culture that promotes professionalism, teamwork, health & wellness and work-life balance. If you are a results-driven professional with a passion for success, consider building a career with us.

Positive Work Environment & Culture

Collaborative Team Culture: Join a supportive environment where teamwork and the open exchange of ideas are highly valued.
• Team Engagement: Participate in a variety of team-building events and social gatherings, such as company outings, holiday celebrations, and regular office socials. We support a healthy work-life balance and recognize the importance of time outside of work commitments.

Overview & Position Summary
This position provides advanced support within the claims function of a homebuilding organization, focusing on complex insurance, construction, and warranty claims. The role operates with a high degree of independence, contributing to the protection of company assets and ensuring adherence to policies and regulatory requirements. It collaborates with multiple business areas to evaluate, resolve, and mitigate claims while supporting the effectiveness of the claims function.

Primary Responsibilities

• Independently review, evaluate, and process complex claims, ensuring compliance with company policies and procedures.
• Investigate claims involving multiple issues or business areas, analyzing facts to determine appropriate resolutions.
  
• Collaborate with internal teams, including Construction, Operations, Legal, and Risk Management, to address and resolve claims.
• Prepare detailed claims documentation, reports, and recommendations for management.
• Provide guidance, coaching, and training for less experienced claims staff.
• Monitor trends and recurring issues, providing insights and recommendations to management.
• Ensure claims activities adhere to regulatory requirements and company standards.
• Support process improvement initiatives to enhance efficiency and effectiveness of the claims function.

Education & Experience
Required:

• Bachelor's degree.
• Minimum of 5 years of relevant experience, or equivalent (e.g., 9-11 years combining education and experience).

Preferred:

• Experience in homebuilding, construction, or insurance/claims management industries.
• Experience handling complex or high-value claims.
• Additional experience in compliance, risk management, or process improvement.

Skills & Competencies

• Broad knowledge of claims management principles, processes, and best practices.
• Strong analytical and problem-solving skills to address complex, multi-faceted claims.
• Effective written and verbal communication skills for reporting and collaboration with stakeholders.
• Ability to work independently and exercise sound judgment in claims resolution.
• Proficiency with claims management software, data analysis, and Microsoft Office applications.
• Strong organizational and time-management skills to handle multiple claims efficiently.
• Ability to mentor, coach, and train junior staff within the claims function.
• Ability to collaborate and influence internal teams and stakeholders across functions.
• High attention to detail and accuracy in documentation, reporting, and compliance.
• Ability to adapt to evolving priorities, business needs, and complex claims scenarios.

Working Conditions

• Work is primarily performed in a professional office environment, with occasional visits to construction sites or operational locations as needed.
• Exposure to standard office conditions, with limited exposure to construction site hazards.
• Travel between offices or sites may be required to support claims activities.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to walk and navigate office or construction sites as needed.
• Ability to lift and carry up to 15 pounds (e.g., files, binders).
• Ability to perform repetitive motions associated with computer and desk work.

Compensation

• Base Salary: $65,000-$95,000
• FLSA Status: Exempt
• Bonus Type: Year-end Discretionary

Comprehensive Benefits Package

We offer a comprehensive benefits package designed to meet the diverse needs of our employees and their families:

• Competitive Compensation: We provide a competitive compensation structure that rewards performance and results.
• Health & Wellness: Comprehensive coverage includes medical, dental, and vision insurance options, as well as Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Financial Future: Access a 401(k) retirement savings plan.
• Time Off: Our time-off benefits include vacation, sick leave, paid holidays, and other leave types (bereavement, jury duty, FMLA, military leave).
• Insurance & Protection: Company-provided life insurance, accidental death and dismemberment (AD&D) insurance, and short- and long-term disability coverage are included. An employee assistance program (EAP) is also available.
• Exclusive Perks & Discounts
• Homeownership & Financing: Take advantage of exclusive home purchase and financing discounts.
• Pet Insurance: Enjoy discounted group pet insurance rates.

If you are ready for more than a job and seek a career with one of the most respected organizations in the industry, we encourage you to connect with us. Please visit our website at www.richmondamerican.com for additional information.

Sekisui House U.S., Inc. is an Equal Opportunity Employer.