Receptionist

Description

Are you looking for a professional and positive office environment? Do you have a passion for building relationships? At SEK, you will find just that, especially if you are…

• Detail-oriented: Committed to accuracy and precision in handling documents, scheduling, and client communications.
• Organized: Able to manage multiple tasks efficiently and maintain orderly systems that support the team’s productivity.
• Professional communicator: Clear, courteous, and responsive when interacting with clients, and team members.
• Trustworthy: Understands the importance of confidentiality when handling sensitive client and firm information.

As the first point of contact for our clients and visitors, the Receptionist plays a crucial role in maintaining a positive and professional image of our company. This position requires exceptional interpersonal skills, strong organizational abilities, and a keen attention to detail. This role is considered reduced full-time, with the expectation of working 30 hours per week in office. 

A Day in the Life of a Receptionist... 

•  Interact with People: Greet clients and visitors warmly, ensuring they feel welcome and attended to. Provide excellent customer service by addressing inquiries, directing them to the appropriate personnel, and assisting with their needs.
• Phone Skills: Manage the incoming calls efficiently, answering and transferring calls to the appropriate individuals with professionalism and courtesy. Handle a high volume of incoming calls while maintaining a friendly and composed demeanor.
• Communication: Maintain clear and concise communication with clients, visitors, and staff, both verbally and in writing. Relay messages accurately and in a timely manner.
• Prioritization: Juggle multiple tasks simultaneously, such as managing the incoming calls, scheduling appointments, sorting mail, and assisting clients. Prioritize tasks effectively to ensure smooth daily operations.
• Team Player: Collaborate seamlessly with colleagues to ensure cohesive office functioning. Assist other team members when needed and contribute to maintaining a positive work environment.
• Independent Work: Demonstrate the ability to work independently without constant supervision. Manage your time effectively to accomplish tasks efficiently and meet deadlines.
• Flexibility: Adapt to changing priorities and work demands. Be willing to take on new tasks and responsibilities as required.
• Accounts Receivable: Assist in managing accounts receivable processes, including processing payments and maintaining accurate records.
• Petty Cash Fund: Safeguard and manage the petty cash fund, maintaining meticulous records of expenses and reimbursements.
• Mail Handling: Sort incoming mail and prepare outgoing mail, including shipments via FedEx and priority mail services. Operate the postage machine and ensure adequate supplies are available.
• Office Management: Take responsibility for ordering and managing supplies for the postage machine and other office needs, ensuring smooth operations.
• Binding and Printing: Operate the binding machine and print tax organizers annually, preparing them for mailing.
• Appointment Scheduling: Coordinate and schedule appointments for staff members, ensuring efficient time management and organization.
• Client Assistance: Assist in going over tax returns with clients, providing necessary information and support as required.

Requirements

•  High school diploma or equivalent; additional education or relevant certifications are a plus.
• 2 years’ experience as a receptionist or in a customer-facing role.
• Excellent interpersonal and communication skills, both in person and over the phone.
• Proficiency in using office equipment, including switchboards, postage machines, and binding machines.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Flexibility to adapt to changing tasks and responsibilities.
• Team player with a positive and friendly attitude.
• Ability to work independently and manage time efficiently.
• Basic knowledge of accounts receivable processes is desirable.
• Proficiency in using office software and technology.

Why should you join SEK?

Our firm offers team members an excellent career track along with a professional and growth-oriented work environment. We offer flexible schedules, study time on the clock for the CPA exam, and reduced hours in the summer in order to support employee needs to balance their personal and work life. In addition, we strive to provide and maintain a positive work environment where each employee feels encouraged to contribute to our processes, decisions, planning, and culture.

SEK CPAs & Advisors Benefits & Perks:

• 3 weeks of PTO
• Flexible schedules (including half-day Fridays in the summer)
• Dress for your day policy (jeans included)
• 401k profit sharing plan
• Culture of growth and opportunity 
• Monthly Employee Appreciation Activities & Perks 
• Individual Medical Insurance covered by SEK

About Us:

At SEK CPAs & Advisors, we don't just provide accounting services – we create value and foster trust. What over 60 years ago as a small, three-partner firm in Maryland has grown into one of the premier CPA and advisory firms in the area. With offices in Camp Hill, Carlisle, Chambersburg, Hanover, and York, PA, as well as Hagerstown, MD. The firm is proud to be built on a foundation of integrity, responsiveness, empowerment, quality of life, and community.

We believe industry-focused, high-performing teams are essential to delivering high-quality and innovative solutions to our clients. Therefore, continuous learning, leadership development, and integrating work-life flexibility are critical components of our strategic plan.

At SEK, successful client service experiences are achieved by providing multiple services, frequent and ongoing communication, and a forward-thinking approach, thereby becoming a trusted business advisor throughout the lifecycle of a business or organization.

EOE STATEMENT - We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or gender, national origin or ancestry, age, physical or mental disability, marital status, sexual orientation, gender identity, genetic information, veteran status, or any other characteristic protected by law.