What are the responsibilities and job description for the Estimator - Service Center Assistant position at Seiko Watch of America LLC?
ABOUT SEIKO WATCH OF AMERICA
Seiko Watch of America is a wholly owned subsidiary of Seiko Group Corporation, which was established in 1881. As one of the few true "manufacturers" that design, develop and produce all components of watches, including the hairspring of its mechanical movements, the company offers a series of collections available worldwide that incorporate traditional Japanese design combined with the very best of watchmaking technology in the Seiko, Grand Seiko and Credor brands.
If you believe that timing is a key factor in your next career position, come join SEIKO Watch of America, an industry leader in the field of precision timepieces! This is an excellent opportunity for professional and personal growth.
Estimator – Service Center Assistant
Key Responsibilities
- Accurately process estimates on Seiko watch products for customer repairs. The process includes reading the customer’s request, inspecting watches, include the correct findings, and comment about the condition of the watch. Full training will be provided.
- Evaluate warranty claims to determine warranty eligibility based upon terms of warranty.
- Assist Customer Relations by providing necessary information about estimates for additional follow up with the customer.
- Take clear and accurate pictures (before service and after service) for Grand Seiko, Seiko Luxe, and select other products.
To be successful in this role, you will need:
- High School Graduate/GED, some college desired.
- 2-3 years’ experience working in an administrative/clerical position.
- Basic NetSuite knowledge is beneficial.
- Requires good eye hand coordination, need good analytical and logical thought process to prepare accurate and concise estimates for repair.
- Requires good problem solving skills, to determine the type of repair required and to be able to move the repair forward in our standard repair timeframe guidelines.
- Speed and accuracy of customer repair information is critical.
- Must be able to work independently without constant supervision.
Benefits Program
- Excellent health, dental and vision insurance eligible 1st of the month following 30 days of service; generous employer contribution)
- Immediate participation in the 401(k) and 75% employer match after six (6) months of service to a maximum 6.8%
- Company paid Short Term & Long Term Disability
- Excellent PTO program
- Voluntary FSA
- Employee product discount
Seiko Watch of America is an equal opportunity employer that promotes diversity and is committed to environmental sustainability.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you require alternative methods of application or screening, please contact Seiko Human Resources directly at 201-529-5730
No Agencies Please
EOE/ADA
Pay: $23.00 - $25.00 per hour
Ability to Commute:
- Upper Saddle River, NJ 07458 (Required)
Work Location: In person
Salary : $23 - $25